Job Details
** Digital Sales Associate**
**Job Category****:** Call Center **Requisition Number****:** RETAI003643 Showing 1 location **Job Details**
**Description**
**Solution Center:** 2416 Philadelphia Street, Indiana PA 15701
**Work Days and Expected Hours:**
**Monday - Friday:** 8:00 AM - 7:00 PM
**Saturday:** 8:00 AM - 1:00 PM
**(Must be flexible to work around the operating hours of the department. Full-time hours are** **typically** **40 hours per week. Additional hours as necessary to meet the objectives of the department.)**
**Function:** Responsible for the delivery of exceptional customer service related to call center operations on the phone in conjunction with sales and platform duties, including meeting assigned sales goals, in support of Individual and Branch production goals. Shared responsibility of duties is dictated by the business needs of the branch.
**Duties and Responsibilities:**
* Uses a combination of Computer Inquiry Systems, Invision Sales skills, product knowledge, and knowledge of policies and procedures to successfully operate a phone in an efficient and accurate manner, providing exceptional customer service on a variety of transactions, including the following:
+ Utilizing Computer Inquiry Systems to properly identify customers.
* Uses the following key sales functions to deliver exceptional customer service and ensure complete customer satisfaction, while meeting and exceeding established sales goals:
+ Successfully develops customer profiles and identifies their banking needs.
+ Closes business and performs follow-up calls to ensure customer satisfaction.
+ Builds warm but professional relationship with customers to help further define their needs and increase their loyalty to S&T Bank.
+ Uses a complete understanding of the Invision Sales process and a comprehensive knowledge of S&T policies and procedures to successfully identify add-on selling opportunities and make recommendations to customers based on their needs.
* Utilizes the appropriate customer service/correspondence software to streamline and improve efficiency while conducting interviews with customers to determine financial needs. Follows up with customers by suggesting solutions that meet the customers stated and unstated needs.
+ OAO
+ AOL
* Works with multiple departments to implement second level approval on mobile deposits.
* Completion of Personal Banker Training program including/CRSA Certification Process:
+ Completion of Invision Personal Banker Sales Class.
+ Completion of S&T Bank Consumer Lending 101 course.
+ Successful completion of Financial Profiling Skills.
* Performs outbound call campaigns as assigned. May call on new and existing customers to generate new business.
* Responsible for a variety of outbound calling, projects for marketing, digital: retail needs.
* Responsible for responding to Solution Center chats and email to online services email & risk payee emails.
* Will assist as needed to back up the SolutionCenter-Internal division
* Performs follow-up calls to new account customers to determine satisfaction and additional leads.
* Refers customers, based on their needs, to other areas of the bank such as Wealth Management, Insurance, etc.
* Participates in branch sales call campaigns, as needed.
* Maintains existing accounts; answers questions and solves problems related to customer accounts and handles check orders for new and existing accounts when needed.
* May handle loan inquires, take loan applications; utilize decision power applications as customers needs dictate.
* Responsible for Zelle enrollment, limit increase/decrease, & issues.
* Maintains a good working relationship with bank employees in other departments. Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the branch and in turn, the organization.
* Requires S.A.F.E. Act certification. Proof of registration with the registry and verification of a unique identifier as established under the guidelines of the S.A.F.E. Act is required upon hire and/or must be obtained prior to performing the duties of a Mortgage Loan Originator, as defined by the Act. This registration must be maintained annually in accordance with the S.A.F.E. Act.
* Assumes additional duties as required, such as, but not limited to balancing ATMs, processing deposits, etc.
**Physical Demands:**
Must be able to occasionally lift and/or move up to 40 lbs. Use of manual dexterity skills for typing and data entry up to 60% of the business day. Specific vision requirements include close vision of 18-20 for computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Required**
High School or better in Academic/General or related field.
**Experience**
**Required**
**1 year:** Up to one year of general and specialized experience, specifically retail banking experience.
**Licenses & Certifications**
**Required**
Natl Mortgage Licnsng Sys
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)