AI Service Product Manager Professional Services

Responsibilities:

Strategic Service Offer Development

• Define, prioritize, and continuously improve the AI portfolio and roadmap based on market research, customer feedback, competitive analysis, and data-driven insights.

• Look for opportunities with existing portfolio and sales motions to expand the AI conversation.

• Design and develop the AI value proposition, positioning, and pricing.

Service Lifecycle Management

• Follow the service product management processes, tools, lifecycle, and governance standards.

• Seek and secure funding (internal and external) and mange spend.

• Lead and develop portfolio planning over the entire lifecycle, including pricing strategies, service delivery, sales readiness, and associated processes.

• Innovation, optimization, and continuous improvement

Cross Functional Collaboration

• Collaborate with technical and product leaders to ensure alignment and consistency of the AI strategy, execution, and prioritization of the roadmap.

• Represent Professional Services and the AI Portfolio on product or solution portfolio core teams and provide service requirements into product development stages.

• Utilize technical and business skills to lead complex cross-functional activities that have a high impact on the services business.

Market and Sales Engagement

• Identify and establish partnerships with industry leaders in AI.

• Launch, promote, monitor, and measure the AI Service Offerings performance, customer satisfaction, and market feedback.

• Work across regions and teams to develop and implement new services, solutions, or programs to meet emerging customer/market needs and fuel profitable growth.

Performance Analysis

• Perform business analysis, identify root cause, and develop recommendations/solutions to drive business improvements.

• Define, measure, & report OKRs aligned to product/business strategy goals.

Education & Experience:

• Bachelor s or Master s degree in business, Engineering, Computer Sciences, or equivalent experience.

• 10+ years of professional experience, ideally at a service, consulting, or software company

• 5+ years of experience in service product management

• Proven experience in launching and managing a portfolio of technical offerings.

• Deep technical knowledge with AI, Data Analytics, Machine Learning, or similar technology.

Knowledge & Skills:

• Proven background in AI technologies, IT and services industries, and service product management.

• Proven track record of creating and launching successful and profitable service offers.

• Familiar with the latest trends and technologies in AI-enabled solutions, such as natural language processing, machine learning, computer vision, etc.

• Certified or trained in relevant frameworks and methodologies for service product management, such as Agile, Scrum, Lean, etc.

• Highly developed problem-solving, project/program management, change management, and analytical skills.

• Ability to lead and inspire teams, develop relationships, exercise independent judgment, and accomplish goals under pressure.

• Excellent communication, presentation, negotiation, and influencing skills.

• Strong knowledge of workforce solutions market, customer needs, and competitive landscape.

• Creative and strategic thinker, self-motivated, results-oriented, and customer-centric.

• Ability to work effectively in a fast-paced, dynamic, and collaborative environment.

About HP

You re out to reimagine and reinvent what s possible in your career as well as the world around you. So are we. We love taking on tough challenges, disrupting the status quo, and creating what s next. We re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

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