Job Details
**Seagull Scientific**
**Renewals Sales Representative**
**Inside Sales - Bellevue, WA - Full Time**
**WHO WE ARE**
You know BarTender softwares customers. Theyre the ones pioneering commercial space flight, developing and delivering vaccines to every continent, manufacturing energy-efficient cars, providing clean water to the world, putting wholesome food on your table and groceries in your cart and they use our software to create the labels, barcodes and RFID that keep their supply chains moving, traceable and safe.
Our global, talented and diverse teams are passionate about what they do and its impact on everyone, everywhere. Join us and help shape the way the world works.
We are headquartered in Bellevue, Washington, with branch offices in Madrid, Taipei, and Tokyo. For more information about Seagull Scientific, please visit .
**LOCATION**
This position is located in Bellevue, Washington, under a hybrid work model. Local candidates only, please.
**WHAT YOU WILL DO**
You will be part of a team that owns subscription and support renewal sales in the Americas. You will be responsible for achieving assigned renewals goals and targets, queue management, proactive channel partner and customer renewals notifications and follow-up, renewal sales and reducing customer churn. Over time, it is expected that this role will also become involved in the global support renewal process.
* Proactively generate support renewal lists for partners and facilitate quotes.
* Follow-up with partners on a regular basis to ensure support renewals are maximized.
* Manage customer and partner support renewals sales queues, answer customer and partner questions and facilitate orders in a timely manner. It is expected that sales queues will be processed daily.
* Identify up-sell and cross-sell opportunities through the renewals process and engage inside sales to maximize the revenue opportunity.
* Utilize Seagulls specific sales process to track all assigned opportunities. Track and manage all opportunities through Dynamics CRM per Seagull requirements.
* Comply with subscription and support sales processes.
* Promptly process phone, email, web form and web chat inquiries.
* Participate in the expired renewals sales process to reduce churn and increase sales.
* Discuss activities, opportunities and issues with an immediate supervisor on a daily or as needed basis.
* Participate in a formal monthly support renewals review.
**WHAT WE REQUIRE**
* 1-2 years customer service and sales experience, preferably with a support renewals focus
* Experience communicating with customers and partners via email, phone and chat.
* Excellent verbal and written English language communication skills. A second language would be ideal.
* Good organizational habits and demonstrated attention to detail.
* Positive, team-oriented attitude.
* Self-motivated with ability to prioritize and execute, well organized, self-directed and be able to manage ones time.
**PREFERRED QUALIFICATIONS**
* Must be familiar with queue management and processing all queue items daily.
* Experience with CRM applications and quote generation software.
* Familiarity with channel sales, value added sales and/or distribution channels.
* Experience in inside sales and familiarity with the concept of broadline distribution and their requirements.
* Bachelors degree in sales, business, marketing, or similar field and/or relevant experience.
* Proficiency in foreign language a plus (Spanish, Portuguese, French, German).
**TERMS OF EMPLOYMENT**
* This is a full-time position with benefits.
* Upon hire, you must be able to provide documentation that proves authorization to work in the US without visa sponsorship.
* For all US positions, Seagull requires proof of vaccination status against COVID-19 upon commencing employment. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law.
**BENEFITS**
* Excellent medical, dental, and vision plan
* 401K with 100% employer matching up to 3.0% with a 3-year vesting period
* Competitive PTO Package
* Paid company holidays
* Competitive salary
* On-site fitness center and deli
* Free parking or transportation subsidy (ORCA)
* Tuition-reimbursement benefits
* Company-paid life insurance, short term and long-term disability benefits
* Access to green space and Bellevue Open Space Trail System
* Fun staff and team-building activities
**OUR CULTURE**
We are Fair, we are Passionate, we appreciate Excellence and we act as a Team. We offer a dynamic, culturally diverse and fun environment, in which people with energy, creativity and passion work together to deliver amazing product experiences for our customers. Join a team where your background is valued and respected, and your unique insights and ideas contribute to building a culture of diversity, equity and inclusion.
**EQUAL EMPLOYMENT OPPORTUNITY**
Seagull Scientific Inc. is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of recruiting and employment
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