Job Details
**Automated Logistics systems**
**Customer Service Specialist**
**Jackson, MI - Full Time**
We are looking for an energetic and self-driven candidate to join our Operations Team! The chosen candidate will be a quick learner, good with systems/computers, and can communicate well with internal and external customers.
This is a great opportunity for someone to join our team on an entry level basis, learn the logistics industry, and thrive/grow in the process. Advancement opportunities are available as you grow with our company.
When we fill a role at ALS we not only assess fit for position, we also assess fit for our company values: Integrity, Passion, Own It, Persistence, Grow or Die and Initiative.
Previous experience in transportation or logistics is a big plus; however, the most important requirements are exceptional customer service skills, the ability to work proactively, be reliable and be pretty comfortable and savvy with a computer.
**Key Responsibilities:**
* Provide EPIC customer experience which you will do through communication with our customers and internal team members, keeping them informed of delivery and pick up appointments, any changes, delays or items that involve their shipments
* Building customer orders in our system
* Managing customer shipping schedules using Excel
* Successful and efficient communications within the operations department
* Develop quality relationships with customers and their supplier's
* Respond promptly to problems, find a solution, and looks for ways to improve
**Requirements:**
* High school diploma required; some college or a degree is preferred
* ***Excellent Time Management skills: prioritizing and ability to work in a fast paced environment***
* Strong interpersonal skills with ability to develop effective relationships
* Ability to work in a team environment while achieving individual results
* Ability to persuade, motivate and influence others
* Proficient in Microsoft Word, Excel, and Outlook
* Being able to remain calm and collective in stressful situation