Job Details
Overview Clark Service Group is seeking an entry-level Customer Support Specialist to join their Contact Center at their Lancaster, Pennsylvania headquarters. This customer-focused, problem solver will work with their team to answer inbound phone calls, create work orders in the teams proprietary software system, assist on customer service issues, and contact customers for feedback through satisfaction surveys. Clark Service Group Customer Support Specialists are responsible for working directly with our partners to provide an exemplary customer experience.
**Duties**
* Respond to inbound calls from customers, employees, and partners.
* Enter work orders in Clark Service Groups proprietary Field Service software system, following each respective customers preferences and account settings.
* Communicate effectively with internal teams to ensure accurate and timely expedition of customer requests.
* Effectively manage general customer concerns in a professional manner, escalating more complex issues as needed.
* Identify cross-selling opportunities and provide information on Clark Service Groups additional services or refer them to the appropriate department for additional information.
* Perform customer satisfaction surveys as assigned.
* Develop, maintain, and consistently demonstrate knowledge of communication best practices, customer service skills, company procedures, and the food service industry.
* Promote a positive work environment and company culture.
* Perform other duties as assigned.
**Qualifications**
* High School Diploma or GED. Bachelors Degree preferred.
* Excellent written and verbal communication skills.
* Innate understanding of customer service and conflict resolution.
* Experience working in a food service establishment (waitstaff, general manager, sous-chef, etc.) is not necessary, but a plus.
Location Lancaster, PA Department Customer Support Employment type Full-time Benefits
* Weekly pay
* Paid holidays & PTO
* Paid parental leave
* Referral incentives
* Medical, dental & vision
* Prescription drug coverage
* Gym reimbursement
* Advancement opportunities
* Flexible 401K with matching
* Volunteer opportunities
* And more
Reports to Contact Center Manager Average hours / week 40