Job Details
Job Description
WELCOME TO THE EMPIRE! Caesars Sportsbook, America's leading sports book provider, has an opening at its sports book. Do you love interacting with the public? Thrive in a fast-paced work environment? If you answered yes, keep on reading.
BEHOLD! Reporting to the District Manager, you will be face of our retail operation. By providing a high level of customer service to both regulars and "novice bettors", you will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.
Why Join Our Team:
Full-time employees eligible for benefits after waiting period (medical, dental, vision, etc.)
Flexible scheduling (nights, weekends, mornings, holidays, etc.)
Advancement opportunities - come grow a career with us!
What You Will Do:
Provide a top tier level of customer service that encourages customers to come back repeatedly
Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and the Gaming Control Board
Become familiar with our betting options and be able to strike up conversations with customers regarding those options
Work to resolve customer disputes/complaints and escalate to direct supervisor when needed
Be a positive team member and work collaboratively with other team members and your leadership team
Ensure that all necessary paperwork/documentation is filled out accordingly to company policy and standards
Other duties as assigned
What You Will Need:
Must have basic computer knowledge (Email, MS Excel, internet, etc.)
Show me the money! Must have a minimum of 1 years of cash handling experience in a work setting
H.S. Diploma, GED, or equivalent preferred
21+ years of age or older
Successfully pass a background check
Able to obtain a gaming license from the Department of Gaming and other jurisdictions where deemed necessary
High level of customer service
Ability to work a flexible schedule: nights, weekends, and some holidays is preferred
Present yourself in a professional manner
Strong communication skills, both written and verbal
Ability to do simple math
Understanding and a responsibility to adhere to all compliance requirements set for by the company and Gaming Control Board
Physical Requirements:
Must be able to stand for extended periods of time
Must be able to lift, pull or push 25 lbs.
Must be able write for extended periods of time
Must be able to twist, bend or reach with no significant boundaries
This position may be exposed to a smoke-filled environment
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
About Us
Behold! Caesars Sportsbook is here, and we're proud to be a part of Caesars Entertainment-the number one gaming company in the world with over 80 years of sports betting expertise.
At Caesars Sportsbook, we believe all our Team Members should be treated like Caesars. It's the mantra we were founded on, and the standard that drives us to provide our customers with best-in-class service.
As we continue to Blaze The Trail with our Caesars Sportsbook & Casino app, the expansion of our Caesars Sportsbook retail locations, our World Series of Poker franchise, our William Hill legacy brand, and partnerships with the biggest names in sports and entertainment, we're creating new and exciting opportunities for you to be a part of our empire and make an impact.
Interested in joining the team? Check out our job postings and see what we have to offer, people. And remember-We Are All Caesars!