Job Details
**Job Details**
**Travel & Customer Service Coordinator (Remote) - (12)**
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Job Title Travel & Customer Service Coordinator (Remote) Location Remote - Philadelphia, PA 19106 US (Primary)
Category Customer Service Job Type Contract Career Level Entry Level Education Bachelor's Degree Travel None Job Description The Travel & Customer Service Coordinator is the key point of contact for clinical trial participant communications in the management of all participant travel, logistical details, and expense reimbursements. They are responsible for supporting the team of clinical trial project managers by keeping tracking of and keeping records of participant information.
This is a remote, US-based position that will not require any travel.
****Please note: This is a part-time, contract opportunity***
**Responsibilities:**
Participates in discussions with clients, vendors, and team members regarding clinical trial participant requirements
Key contact for clinical trial participants regarding ground transportation, air travel, and hotel accommodations
Manages travel and transportation budget
Supports hospital and/or clinical staff relating to participant enrollments and visit schedules
Promptly responds to all inquiries of the participants and hospital/clinical staff
Works with internal team members to outline needs and requests of clients and participants
Contributes in managing projects to a profitable level through efficient work process
Job Requirements **Requirements:**
Bachelors Degree
Minimum 2 years of customer service experience; travel industry and/or pharma industry preferred
Excellent working knowledge of Microsoft Suite
Knowledge of Smartsheet and SharePoint preferred
Bilingual favored
**Must-Have:**
Ability to learn new procedures and technology quickly and efficiently
Highly organized and plan-oriented; adept at prioritization and follow-up
Excelled in oral and written communication
Confidence in decision-making and follow-through
We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law.