Job Details
**[They, She, He]**
**OUR MANIFESTO**
At Heura were food activists, and our mission is to provide a solution that leaves animals out of the equation, while feeding millions of people in a sustainable way. Technology gives us the opportunity to build a food system that not only solves our current challenges but also responds to our values.
Were currently looking for a Head of Logistics & Customer Service to manage and
optimize all the processes related to logistics network, warehousing, transportation, 3PL
management, and Customer service.
The main mission of this role is to enable the Business growth strategic plan
implementation across the different geographies, combining and transitioning direct &
Indirect Route-To-Market models, focusing on achieving maximum agility and customer
service optimization, in alignment with the company targets in term of quality, service
level, sustainability and cost optimization.
**YOUR CHALLENGE**
* Continuous Logistics network / footprint optimization.
* Lead the prospection, selection, negotiation and management of the company
3PLs across the different geographies, involving all the departments in the process
to facilitate an adequate suppliers identification, evaluation, homologation, and
relationship management, with a cross-functional orientation.
* Develop and maintain a Supplier Relationship Management approach that
enables aligning the company key suppliers portfolio, profiles and capabilities with
the Business needs in terms of innovation, product quality, service quality, capacity,
compliance & costs competitiveness, and with a specific focus on performance
management, leading partnership dynamics, driving continuous improvement
initiatives identification, implementation & follow-ups.
* Formalization of contractual relation with the suppliers, including all Compliance
requirements linked to legal, Corporate & social responsibility, operational, quality
requirements, with a systematic focus on protecting Heuras sensitive / IP-related
information.
* Performance management of all Logistics & Customer service related metrics:
inventory accuracy, transportation fill rate
* Spend & budget management & cost optimization for all the logistics categories:
transportation, warehousing, handling
* Ensure the maximum efficiency of all the activities in scope, with a continuous
improvement mindset.
* Lead or sponsor cross-functional project / initiatives, project management.
* Lead the elaboration & validation of the Logistics & Customer service processes & procedures (order management, customers listing.).
* Lead and develop the Logistics & Customer Service team in alignment with the
company values and culture, fostering an efficient governance as well as personal
& professional growth.
* Ensure maintenance of the Logistics-related Master Data in the ERP.
* Ensure total compliance of all the company policies or requirements (Food Safety,
Quality, Sustainibility).
* Risk management.
**YOU WILL ROCK AT THIS ROLE IF**
* Engineering degree or equivalent
* +6 years of experience as Logistics manager in the FMCG sector, including team
management
* Experience in short shelf-life food products is a plus
* Experience managing several operating centers (plants, warehouses, delegations), ideally in several countries
* Experience in the selection and negotiation of logistics service providers (carriers, logistics operators...), as well as managing a logistics budget
* High customer orientation
* High cross-functional vision
* Strong analytical skills
* Strong collaboration skills
* Continuous improvement mindset
* Excellent negotiation and building-relationship skills
* Honest, humble, curious, creative and exceed-expectation kind of person
* Advanced or Proficient level in English required / French or Italian are a plus
* Advanced user in MS Office, especially Excel
* Team management experience
**MEET HEURAS DREAM TEAM**
We are good, non-conformist rebels: we question the status quo and reject "thats the way its always been done", therefore promoting constant change. We look for the greatest positive impact on the planet, and we know we have the power to create a new reality.
We are owners, so we take initiative and bring solutions to the table. We are humble learners and know that being under construction is fine. We help each other grow through feedback. We are always trying to improve, and we share what we learn with others through uncompromising transparency and vulnerability. We value other points of view because we know that a diversity of opinions makes us greater.
We think big and bold and are always looking for the WOW in everything we do, and we work to exceed everyones expectations (colleagues, customers, consumers, and society).
None of this would make sense if we didnt enjoy the journey. We smile and celebrate every day because we are passionate about our work and our mission.
**HEURA LIFE BENEFITS**
To make this world a better place is hard work, so we support our Dream Team with:
* Limitless professional development at Europe's fastest-growing company in its category
* Culture of freedom, responsibility, and radical honesty
* An entrepreneurial environment that encourages innovation
* Unlimited holidays
* Flexible working environment
* Private Health Insurance
* Cool perks such as fresh fruit and healthy snacks
* Discounted gym memberships
* Discounts on Heuras products
* Flexible retribution
* Access to an online well-being and therapy platform
* After-work gatherings every month and other cool company events
**DIVERSITY AND INCLUSION**
Diversity and inclusion are important to us, and were constantly working to improve these aspects. At Heura, we dont just accept our differences, we fully support and celebrate them.
Were committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, or gender identity or expression. We strive to be an equal opportunity workplace.