Job Details
** Hotel Front Office Manager**
**Job Category****:** Resort Operations **Requisition Number****:** FRONT03457 Showing 1 location **Job Details**
**Description**
Eagle Point by Welk Resorts has an opening for a Front Officer Manager position. We are seeking a candidate with 1-2 years of front office experience in hotels or property management.
By adhering to Welk Resorts Signature Guest Engagement service standards, the Front Office Manager will oversee and coordinate activities of the Front Desk; resolve challenges arising from guest complaints; supervise room assignment and room swapping activities; and respond to guest requests in a courteous and timely manner.
*This is a unique opportunity in a downtown Santa Fe a luxury condominium ownership and* *will be a salaried position to include paid time off and medical benefits.*
**Essential Duties and Responsibilities (other duties may be assigned):**
**Resort Wide:**
* Consistently follow the Signature Guest Engagement service standards at all times.
* *Must be proficient in all things office management and guest service.*
* Follow all company and department policies and procedures.
* Attend safety meetings, keep the workplace in safe condition, and work in a safe manner.
* Adhere to attendance policy and report to workstation at scheduled start time.
* Propose ideas or find ways to improve services, systems, and/or procedures.
**Managers and Supervisors:**
* Consistently lead in developing and implementing departmental service standards.
* Strive to create a team spirit and inspire team performance.
* Motivate associates by maintaining a positive attitude and exemplifying the vision and mission of the Welk Resort.
**Department:**
* Supervise Front Desk activities.
* Oversee Front Office operations including room swapping, inventory types and rules, check-in, check-out, and room blocking.
* Manage guest challenges and resolves these challenges to the guests satisfaction.
* Observe performance to ensure adherence to resort policies and established operating procedures.
* Ensure all associates in the department are well uniformed and well groomed.
* Assign, oversee and keep records of duties and shifts for associates in the department.
* Oversee scheduling of Front Office associates and approve payroll timesheets as well as vacation/sick time as appropriate.
* Process and keep track of all Front Office invoices.
* Assist with the development of the yearly Front Office budget and work within approved budget. Closely monitor department cost controls.
* Answer inquiries pertaining to resort policies and services.
* Point out, suggest, and assist in implementation of procedure/policy changes.
* Utilize all forms of communication to ensure information flow among staff.
* Ensure that all procedures and policies are adhered to by all Front Office staff.
* Conduct interviewing, hiring, disciplinary action for the Front Office department.
* Coordinate mandatory safety training and department training for team members on a regular basis and/or when required.
* All other duties as assigned.
**Qualifications:**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements following this paragraph are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Education and/or Experience:**
Associates or Bachelors Degree in Hospitality or related field; at least three years related managerial experience and/or training in a hotel/resort environment; or equivalent combination of education and experience. Proficiency in Microsoft Outlook, Word, and Excel is necessary.
**Language Skills:**
Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of guests or associates of the organization. Excellent communication skills required.
**Reasoning Ability:**
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
**Physical Demands:**
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the associate is regularly required to talk and hear. The associate is frequently required to stand and sit. The associate is occasionally required to use hands to finger, handle or feel. The associate must lift and/or move up to 10 pounds.
**Work Environment:**
The work environment characteristics described here are representative of those the associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
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