Job Details
**Hiring Event March 21st -Customer Service Agent**
**Job ID:** CUS000156
**Area of Talent:** Call Center
**Category:** Call Center Reservations Telemarketing
**Shift:** Day Job
**Location:** Orlando , FL
**Date Posted:** 03/02/2022
**Property:** Metro Center Orlando HGV Office
**Job Description**
**Make your journey part of ours!**
**Join us on Monday, March 21st for our Customer Service Hiring Event, Apply now to secure your seat and meet our team.**
**Location: 6355 Metrowest Blvd, Orlando FL 32835 Suite 180**
**Time: 9:30am-11:45am or 1:00pm-4:00pm**
**Walks in are Welcome Interviews on the Spot!**
**Bring your resume**
**Dress Attire: Business Casual**
**New hires are eligible to receive up to $1,500 in bonus opportunity!**
We currently have two customer service opportunities available. Apply today and speak to one of recruiters to find the best opportunity.
* As a Customer Care Agent you will answer calls from direct mail inquiries and guests with open-dated packages to book packages and to arrange accommodations and tours for multiple property locations. Assist guests who have booked packages who are wanting to make date changes, and respond to questions concerning their upcoming vacation. You should be able to up-sell and persuade guest to book certain property locations/months according to goals that are established.
* As a Reservations Agent you will call guests with open-dated packages to book packages and to arrange accommodations and tours for multiple property locations. You will also assist guests who have booked packages who are wanting to make date changes and respond to questions concerning their upcoming vacation. You should be able to up-sell and persuade guest to book certain property locations/months according to goals that are established.
Use your communication skills and positive demeanor to power vacation dreams as a Call Center Team Member. In this role, youll serve as our vacation solutions guide, connecting customers to their ideal vacations before they even set foot within one of our resorts. In this fast paced and upbeat environment, youll be talking with guests every day, planning travel adventures, and building anticipation for exciting vacations.
**Qualifications**
* At least 1 year of customer service and sales experience. Telesales experience preferred
* An engaging, outgoing personality and passion to help others.
* Ability to communicate well to our prospects
* Strong typing capabilities and computer proficiency in Microsoft Office with a focus in Word and Excel
* High school diploma OR GED required
**Why do Team Members like working for us:**
* Hourly base pay plus a monthly bonus opportunity
* Various shift schedules that range from 8:00a 12:00am Monday thru Sunday. You will receive your schedule after 4 weeks of training. Training is Monday thru Friday from 9:00am 4:00pm.
* We have social distancing measures, temperature checks, frequent cleaning and the use of PPE. For more information you can visit .
* Recognition Programs and Rewards
* Travel Perks Program
* 401(k) program with company match.
* Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation
* Employee stock purchase program.
* Tuition reimbursement programs.
* Numerous learning and advancement opportunities.
* Business Casual attire.
* Consistent day-to-day responsibilities.
Explore a grand career with Hilton Grand Vacations ? where inspiration takes you places!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation
Benefits that support Team Member health and financial wellbeing.
At Hilton Grand Vacations, we understand the importance of PTO. After all, were a vacation company! We prioritize PTO because time to relax and recharge is vital to Team Members overall health. We believe that by investing in wellness and encouraging time off, we foster growth and happiness. In addition, we offer exclusive discounts at our resorts, so Team Members can take incredible vacations and come back happier and healthier. View our openings at the link in our bio.