Job Details
** Solution Builders**
** Remote Help Desk Support Specialist**
Bloomington (Remote), MN 55431
At **Solution Builders, Inc.**, we're passionate about helping our customers achieve complete satisfaction with their computer and information technology environments. We have an excellent reputation in the market and over 25 years of experience in providing businesses with high quality IT support and management. Our customers value a highly productive information technology experience and Solution Builders makes that a reality.
**What YOU can expect** :
We are equally as passionate about our Team Members! When you become part of the Solution Builders Team you can expect:
* Salary range: $42,000 - $65,000
* Flexibility to work from home.
* An inclusive culture where you can have a direct impact on the superior service we provide our clients; small company feel, big on opportunity.
* Career development and growth opportunities.
* Competitive pay.
* Benefits that include:
+ Medical Insurance
+ Dental Insurance
+ Matching 401(k) Plan
+ Vacation Paid Days Off
+ Personal Paid Days Off
* A company that wont make you feel like youre just a number. Your unique talents and experience will not only make a difference, but will be recognized and rewarded!
**Overall Responsibility** :
The Help Desk Support Specialist is responsible for remotely handling and resolving support service requests for all technology, including Windows servers, Windows and Mac OS workstations, printers, networks, and vendor specific hardware and software. This position is remote work from home in the United States only.
**Successful candidates should possess the following characteristics:**
* Passion for solving business problems for clients while providing exceptional customer service.
* Willingness to embrace change with a positive attitude.
* Commitment to high quality work and positive customer outcomes.
**Key Accountabilities** :
* Resolve service requests and alerts involving technology for client sites including Windows server & workstation OS, Mac OS, Microsoft 365 & Azure, Cloud applications, printers, routers, firewalls, switches, VPN, Remote Desktop Services, VOIP and mobile phones, backup solutions and other vendor-specific hardware and software.
* Triage support requests submitted via phone, email, web portal and remote support tools.
* Document all support issues, resolutions and time in the company approved ticketing system as they occur.
* Research and escalate issues to the proper teams within Solution Builders to ensure client satisfaction.
* Communicate with clients in a professional and timely manner as required; keeping them informed of incident progress, notifying them of impending changes or agreed outages.
**Position Requirements** :
* Resident living in the United States required
* High school diploma or equivalent required
* 1+ year of ConnectWise PSA, RMM experience or equivalent required
* 2+ years of professional Windows server and workstation OS diagnostic and troubleshooting experience required
* 5+ years of personal computer experience required
* Strong written and verbal communication skills required
* Strong understanding of network systems, Windows and Mac operating systems, printing systems and business applications required
* Experience with a managed technology services provider preferred
* BS, BA or equivalent 4-year degree strongly preferred
Solution Builders is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, gender, national origin, age, sexual orientation, disability or veteran status, among other factors. We're currently not providing visa sponsorship, including H1-B.