Job Details
Guest Services Representative Salt Lake City , Utah **Open Date** 01/28/2022
**Requisition Number** PRN12092N
**Job Title** Office Assistant
**Working Title** Guest Services Representative
**Job Grade** B
**FLSA Code** Nonexempt
**Type** Non Benefited Staff / Student
Yes
**Standard Hours per Week** 19 hours/week
Part Time
**Shift** Day
**Work Schedule Summary**
Hours and shifts will vary. Some evening and weekend work is required.
No
**VP Area** President
**Department** 00340 - Red Butte Garden & Arboretum
**Location** Campus
**City** Salt Lake City, UT
**Type of Recruitment** External Posting
**Pay Rate Range** $12.50/hour
**Close Date**
**Job Summary**
Red Butte Garden is currently accepting applications for our Visitor Services Staff. We are seeking friendly, outgoing, energetic individuals who are willing to provide top-notch service to our guests and customers at the Red Butte Garden Visitor Center. If you are a people-person that would enjoy working with the public on a day-to-day basis, we would like to meet you. As a representative of the Garden you have the opportunity to make a great first impression with first time visitors while expanding our relationships with our Garden visitors and growing member base.
Collects fees or payments from customers purchasing goods or services. Prepares appropriate documentation to record transactions.
This position is considered Category I: Mandatory and required on campus or health care facilities to support on-site operations. Employees hired into this category will be required to be physically located at the Garden if they are healthy and without COVID -19 symptoms.
**Responsibilities**
Within the framework of University policy, this position has the authority to carry out transactions related to the collection of payment for fees, fines, tickets, and purchases, and to give directions and respond to general questions. The Guest Services Representative is responsible for handling and safekeeping of cash during the shift. Requests for exceptions to policy are referred to the supervisor.
1. Collects money and returns change to customers.
2. Counts money collected during shift, balances it with tickets or items sold, and submits to supervisor for review.
3. Provides directions and answers general questions about parking permits and policies, merchandise, theater productions, etc.
4. Opens and closes facilities at beginning and end of shifts.
5. Cleans work area by sweeping floors, wiping off machines and counters.
6. May assist at special events.
7. May perform clerical tasks such as answering phones, responding to mail, or filing.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
**Work Environment and Level of Frequency typically required**
Nearly Continuously: Office environment.
**Physical Requirements and Level of Frequency that may be required**
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking.
Seldom: Bending, reaching overhead.
**Minimum Qualifications**
High school diploma or equivalency required. One year full-time customer service experience or equivalency, demonstrated human relation and effective communication skills also required.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
**Preferences**
**Special Instructions Summary**
**Additional Information**
*The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.*
*Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.*
*The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veterans status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.*
*To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:*
*Director/ Title IX Coordinator*
*Office of Equal Opportunity and Affirmative Action ( OEO /AA)*
*135 Park Building*
*Salt Lake City, UT 84112*
*801-###-####*
*...@utah.edu*
*Online reports may be submitted at* *oeo.utah.edu*
*For more information:* *
***To inquire about this posting, email:*** ...@utah.edu ( ...@utah.edu) *or call 801-###-####.*
*The University is a participating employer with Utah Retirement Systems (URS). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) ###-#### for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) ###-#### or (800) ###-#### or University Human Resource Management at (801) ###-#### if you have questions regarding the post-retirement rules.*
*This position may require the successful completion of a criminal background check and/or drug screen.*