Job Details
* **Applicants are Encouraged to**
* By Mailing to the Department of Human Resources, ATTN: CUSTOMER SUPPORT ASSISTANT, 455 Main Street, Room 109, Worcester, MA 01608
(If applying via US Mail, **please include** a completed )
**Title** CUSTOMER SUPPORT ASSISTANT **Description** **CUSTOMER SUPPORT ASSISTANT**
**HUMAN RESOURCES DEPARTMENT**
**CITY OF WORCESTER**
The City of Worcester is seeking to fill multiple **Customer Support Assistant** positions to direct and assist visitors in municipal buildings. The Customer Support Assistants will ensure common areas, counters, door handles, etc. are kept clean in city buildings. Duties include:
* Assist and direct the public/building monitor;
* Assist the public with self-service computer kiosks;
* Disinfect common areas and equipment such as counters, computers, door handles etc.;
* Receive and issue pre-ordered documents from various departments for the public;
* Ensure compliance with social distancing signage and markers.
**REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:**
* Qualified candidates will have demonstrated customer service skills.
* Excellent, communication, interpersonal and computer skills are needed.
* Ability to assist with self-service computer stations.
* Ability to work professionally and cooperatively with the public, all levels of staff, and diverse populations.
* Ability to handle sensitive information with discretion and good judgment.
**MINIMUM REQUIREMENTS:**
* Prior experience with walk-in customer service.
* Excellent communication and interpersonal skills.
* Experience working with diverse populations.
* Experience using computers and online programs.
**PREFERRED QUALIFICATIONS:**
* Three (3) years of experience with walk-in customer service.
**SALARY:** $14.00 per hour, temporary (approx. 40 hours per week), non-benefitted.
**To apply, please visit:** **www.worcesterma.gov/employment** or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. ***OPEN UNTIL FILLED.*** Preference is given to Worcester residents. **The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.** Direct inquiries to: City Hall, Human Resources, Room 109, 508-###-####, ...@worcesterma.gov .