Job Details
Logistics Customer Service in Jacksonville, FL at Vaco **Location:**
**Experience:**
Not Specified **Job Description**
Vaco Staffing is currently recruiting for a Customer Service Rep for a logistics client in Jacksonville; Florida. This is a contract to hire position.
Job Summary: The primary duty of the Customer Service Representative is to coordinate freight shipments with shippers & receivers so that customer expectation is met.
Essential Functions of the Job:
* Arranges shipments by examining destination, route, rate, delivery time; dispatches to carriers
* Verifies merchandise shipped by matching bills of lading; reconciling quantities; noticing discrepancies
* Keeps customers informed by forwarding notices, shipment date, method and current status; answering questions
* Collect and analyze service issue and carrier quality information and develop clear and concise reports
* Negotiate rate structures, including consolidation lanes, capacity and customer programs. Present findings to management
* Benchmark freight rates
* Brokering functions such as booking, issuing delivery orders, etc.
* Checking and confirming order status on pick-up and deliveries
* Analyze freight bills for customer specific required information.
* Track and log information in the system
* Coordinate and expedite requests, time-specific pick-ups and deliveries and other special requests
Skills Required to Perform the Duties of the Job:
* Strong customer service skills
* Strong computer skills
* Ability to multi-task
* Decision making and problem solving skills
* Ability to prioritize and manage time
* Attention to detail and accuracy
* Time management and organization skills
* Effective communication skills
* Professional phone etiquette
* Team orientated
Required Hours of the Job: Varies, but average work day is 8:00 a.m.-5:00 p.m. Monday-Friday. After hours and/or weekends may be required to meet customer needs. After your 90-day probation ends you will assigned late days (no more than once a week) and on call over the weekend (no more than once a month)
Preference
1-year transportation and logistics experience