Job Details
** Pathfinder Branch Manager - Georgia**
**Job Category****:** Management Positions **Requisition Number****:** PATHF01707 Showing 1 location **Job Details**
**Description**
**Who We Are:**
**From Georgia. For Georgia.** Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest assetour employees.
**What You Will Be Doing:**
As Pathfinder Branch Manager you will be responsible for setting the standard for customer satisfaction. You will be responsible for supporting the Perkins product in the field directly as a function of branch internal parts and service capabilities and indirectly via a network of second level dealers (SLDs). You are also charged with the execution of branch and functional area business plans, responsible for overall branch financial performance, effectiveness of branch assets employed and staff acquisition and development in support of the overall Pathfinder Power Solutions strategic direction and organizational goals.
**Primary Responsibilities:**
* Responsible for the overall financial performance of the branch that includes budgets and capital expenditures.
* Provide leadership direction to the branch parts and service departments. Communicate and influence direct reports effectively to develop good working relationships and teamwork.
* Communicate understanding and support of organizational goals. Interact effectively with individuals and groups throughout the company. Develop and maintain working relationships with departments and sister business units in order to improve the overall company performance.
* Responsible for employee satisfaction utilizing turn-over metric, employee surveys and developing action plans.
* Aligns, partners, and collaborates with assigned HR representative to proactively manage staffing, hiring and administering discipline, workforce development, employee communication, employee relations and support / training and development.
* Maintain customer both end-user and SLD, satisfaction with timely and accurate communication - interviews service customers, analyze service needs and provide cost quotes, answer customer service questions and prepare work orders.
* Plans work schedule to meet work order commitments and assigns work to technicians and monitors progress.
* Provides decision-making support to technicians in the analysis and resolution of service/parts problems.
* Prepares/approves customer invoice for work performed.
* Monitor WIP levels and date last labor applied to monitor effectiveness and efficiency of service billing processes.
* Ensure the efficient operation of the parts operations constantly monitoring the stocking levels in terms of parts availability percentages, numbers of emergency orders, line items stocked and order fulfilment levels to SLDs and OEMs as well as retail customers.
* Monitor fill rates and backorder activity to ensure appropriate inventories are available to deliver a high level of customer satisfaction while meeting required inventory turns.
* Ensure all warranty claims (internal and through SLDs) are completed in a timely manner in accordance with company standards and Perkins requisites. Monitor internal and SLD percentage claimed versus paid ratios and claim rejection levels. Take remedial action where necessary.
* Elevate customer issues to Director, Aftermarket when appropriate.
* Responsible and accountable for maintaining and promoting a safe work environment. Promote Safety First culture.
* Demonstrate and promote Company core values of Integrity, Teamwork, Respect, Quality and Customer Service.
* Must be willing visit customers and suppliers. Must be able to work occasional weekends.
**Additional Responsibilities:**
* Participate in required safety program, and work in a safe manner.
* Additional duties as assigned by manager.
**Who We Are Looking For:**
To be successful in this position you should have 10+ years of experience in the sale and application of drive train componentry with medium to high volume OEMs. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to provide direction and instruction and work in a team environment is essential to this position as well.
**Education/Experience:**
* Associate's degree in business or related technical field.
* Minimum five years of experience in supervising staff.
* Bachelor's degree in business or related technical field preferred.
**Required Qualifications/Skills:**
* Previous experience and demonstrated success in team leadership and leader development
* Deep understanding of the application of diesel engines and their related subsystems mechanical, hydraulic, electrical
* Detailed understanding of financial and operational metrics, and the ability to impact them
* Experience successfully managing analytically rigorous corporate initiatives.
* Leadership, Vision, Competitiveness, Drive
* Strong accountability and initiative
* Strong interpersonal and communication skills
* Advanced problem solving capabilities
* PC proficiency
**Values:**
At Yancey Bros. Co, we are always looking to add people to our team who share our core values:
* Safety: We value the lives and health of our team and customers above all else.
* Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
* Teamwork: We work as one across our organization for the benefit of our customers.
* Excellence: We strive to be the best, continuously improving our customers experience and the solutions we provide.
* Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.
Ideal candidates will demonstrate the following values:
* Acting in a safe manner
* Exhibiting honesty and integrity
* Acting in a fair and ethical manner
* Team mentality
* Delivering quality results
* Embraces change / improvement
* Exhibiting superior customer service skills
* Exhibiting pride and ownership
* Working with a sense of urgency
* Exhibiting a winning attitude
**What We Offer:**
Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
**Competitive Pay Structure**
* Competitive Pay
* Individual Bonus Opportunities Available
* Technician Tool Allowance
* 401k Plan Strong Company Match
* Employee Profit Sharing
* Financial Wellness Coaching
**Employee Wellness Program**
* Medical, Vision, Dental Insurance
* Prescription Drug Coverage
* Flexible Spending Accounts
* Short & Long Term Disability
* Group Life Insurance
**Personal Time Off**
* Paid Holidays
* Paid Sick Leave
**Career Development**
* Tuition Reimbursement
* Ongoing Training
* Advancement Opportunities
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a