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Patient and Customer Experience,
Patient and Customer Experience,
Patient Experience
**Patient & Customer Experience Assistant**
Phelps Memorial Hospital, Sleepy Hollow, NY
Requisition : 33958 Profession : Patient and Customer Experience Specialty: Patient and Customer Experience Service Line: Patient Experience Full Time, Days, 10:00 AM 6:00 PM
* Proactively identifies operations needing improvement and collaborates with multiple support service departments to ensure optimal lobby operations and guest service activities (i.e. patient navigation, environmental services, maintenance, parking garage, security, etc.).
* Monitors of all lobby amenities, functions and appearance.
* Provides sensitive, culturally diverse assistance/guidance to patients, families and visitors in stressful situations; escalates issues to appropriate departments and/or management, as required.
* Responds quickly to patient/customer requests, obtaining answers to questions regarding non-clinical information.
* Monitors and assists discharged patients leaving the facility, ensuring appropriate discharge procedures are followed.
* Ensures availability of wheelchair services to incoming and outgoing patients and visitors.
* Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
* High School Diploma or equivalent required.
* 1-3 years of relevant experience, required.
Patient and Customer Experience
Patient and Customer Experience
Patient and Customer Experience
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