Job Details
**Front Desk Supervisor**
* 915 Westgate Resorts Rd, Gatlinburg, TN
* Full-time
**Company Description**
**ABOUT WESTGATE RESORTS**
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!
**About Westgate Smoky Mountain Resort & Spa:** Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.
**Job Description**
We are an organization that is built on the idea of service to others and on the idea of making dreams come true. In order to achieve these goals, we expect all employees to fulfill the Services Philosophy and the Service Standards in all interactions with guests and fellow employees.
Supervises Front Desk, Night Auditors and Guest Services Agents.
**ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING:**
* Schedules and directs Front Office team members as needed.
* Serves as Manager of Duty in the absence of the General and Front Office Manager.
* Greets, registers, assigns rooms to guests and inputs information into property management system.
* Collects and posts security deposit as each guest checks in.
* Explain room charges to guest and accepts payment by cash, check or credit cards.
* Issues room keys.
* Checks guests out of property management and phone system.
* Answers all phone calls to the front desk and operator, transfers calls as needed.
* Turns on or restricts guest phones as needed.
* Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, shuttle and travel directions.
* Remains aware of room occupancy and availability.
* Computes bills, collects payments, and makes change for guests.
* Handle and count cash and process credit card payments and credits.
* Makes and confirms reservations.
* Posts charges including rent, phone, and miscellaneous fees to guest folios.
* Able to listen and find solutions to guests problems.
* Balance all cash, credit card and other postings to the daily report at end of shift.
* Makes cash deposit in safe.
* Coordinate with housekeeping when VIP Guests arrive
* Train all new Front Desk personnel
**SUPERVISORY RESPONSIBILITIES**
Directly supervises Front Desk and Guest Services team members. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems. **Qualifications**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**EDUCATION and/or EXPERIENCE**
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
**LANGUAGE SKILLS**
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.
**Additional Information**
All your information will be kept confidential according to EEO guidelines.
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**Job Location**
Front Desk Supervisor
* 915 Westgate Resorts Rd, Gatlinburg, TN
* Full-time