Job Details
**Four Hands**
**Customer Service Representative (REMOTE)**
**Sales Operations - Las Vegas, NV - Full Time**
Four Hands, a leader in lifestyle home furnishings, is looking to hire a Customer Service Representative in our Austin, TX, headquarters. This position will partner with our Sales Support Team to build and grow our customer relationships. A strong candidate will be a team-oriented self-starter that wants to help us achieve the next level. This position requires an individual who has the desire and drive to fully own their role and responsibilities in the company.
If you have an eye for fashion and a passion for excellence and if you want to join a fun, dynamic team that is at the forefront of the furniture industry then Four Hands is the place for you. Four Hands is a highly progressive company with a great culture and awesome benefits, and we are looking to add to our record-breaking team! A successful Customer Service Representative at Four Hands will know how to execute all the responsibilities of the position and:
* Want to delight customers with best in class service
* Demonstrate a pleasant and friendly style
* Be able to communicate clearly, both written and verbal
* Work accurately, with an eye for detail
* Focus on building long-term relationships with the customer
**IN THIS ROLE**
* Interact with customers by telephone or email in order to provide information about products, order status, order processing, or obtaining additional information for customer service issue resolution
* Interact with our internal CRM and ERP systems
* Coordinate customer needs by working with all departments within the company to achieve total customer satisfaction
* Maintain and nurture strategic relationships with all Four Hands departments including Sales Operations, Logistics, Marketing and Supply chain
* Improve customer service quality by studying, evaluating, redesigning and reimagining processes
* This role will require traveling to Headquarters (Austin, TX) at least 4 times a year.
* Uphold our Core Values and be a valuable member of the Four Hands Team
* Other duties as assigned by Management
**THE IDEAL PERSON**
* This role requires individuals who are fully vaccinated against COVID-19 as a condition of employment. Vaccination verification will be required by date of hire.
* 2+ years of customer service experience
* Bachelor's Degree preferred
* CRM experience preferred
* Proficient in Microsoft Office with an emphasis on Outlook and Excel
* Ability to multitask effectively and efficiently and stay organized and focused in a fast-paced environment
* Exhibit a friendly and helpful manner and be able to work well with others in a team environment
* Excellent organizational skills
* Ability to make decisions and work independently
* Active and engaged listener, with the ability to clearly and concisely communicate with various audiences
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