Job Details
**Front Desk Agent**
* 240 River Road, Gatlinburg, TN
* Full-time
**Company Description**
At River Terrace Resort, you can enjoy an incredible work environment in the heart of downtown Gatlinburg, Tennessee, overlooking the scenic Little Pigeon Forge River and near the entrance to Great Smoky Mountains National Park. As a member of the River Terrace Resort team, you will have a great opportunity to meet and engage with guests who have arrived to enjoy the beautiful Great Smoky Mountains and all the incredible family-friendly attractions located throughout the area.
**Job Description**
Effectively check guests into and out of the resort by performing the following duties.
**ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following. Other duties may be assigned.
* Greets, registers, and assigns rooms to guests.
* Issues room key and escort instructions to Bellhop.
* Date stamps, sorts, and racks incoming mail and messages.
* Transmits and receives telephone messages.
* Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
* Keeps records of room availability and guests' accounts.
* Computes bill, collects payment, and makes change for guests.
* Makes and confirms reservations.
* Posts charges such as room, food, liquor, or telephone, to ledger.
* Makes restaurant, transportation, or entertainment reservation, and arranges for tours.
* Assists guests with deposit of guests' valuables in hotel safe or safe deposit box.
* Nightly bucket checks
* Able to listen and find solutions to guests problems
**Qualifications**
**To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English fluently. Additionally, the person must possess and adhere to the following core values:**
* Integrity
* Passion
* Work Ethic
**EDUCATION and/or EXPERIENCE**
* High School Diploma or general education degree (GED); or one to three months related experience and or training; or equivalent combination of education and experience.
**Additional Information**
All your information will be kept confidential according to EEO guidelines.
* Comprehensive health benefits medical, dental and vision
* Paid Time Off (PTO) vacation, sick, personal
* Paid Holidays
* 401K with generous company match
* Get access to your pay as you need it with our Daily Pay benefit
* Wellness Programs
* Tuition Assistance
* Fun, family culture
* Employee Assistance Program (EAP)
* Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
* Advancement & development opportunities
* Community Involvement Programs
* Westgate Resorts prides ourselves on the safety and health of our team members against Covid-19 and follows all applicable laws and guidelines.
**Videos To Watch**
**Job Location**
Front Desk Agent
* 240 River Road, Gatlinburg, TN
* Full-time