Job Details
Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of our Customer Care Center CSR in Salina, KS!
Customer Service Representative
Full Time: 40 hours a week
MUST HAVE: 8-12 months call center experience
Salina, KS (in office position) 11am-8pm shift
Monday- Friday (some rotational Saturdays required)
Positive and Fun Work Environment
Outstanding Benefits and company perks!
No Banking experience required!
This job is for you if you have:
Excellent Customer Service skills
Excellent phone etiquette
Computer proficiency with the ability to learn new programs
Job Specs:
The Customer Care Center Customer Service Representative position deals directly with customers over the phone daily. This position provides customer financial services, promotes products and services, and establishes customer relationships over the phone.
Responsibilities:
Provide excellent customer service and build relationships with customers through bank products and services while maintaining the focus on the customer and his/her experience.
Provide prompt quality service to all customers within acceptable time limits as defined in the Customer Care Service Level Agreement and within designated authority levels.
Participate in on-going training; attend training on new products, services and procedures.
Use appropriate methods to increase the customers overall relationship with the company. Promote products and services as would benefit the company and the customer.
Handle customer service duties.
Make outbound customer service calls as necessary.
Communicate effectively with company customers and/or company's branch network either by phone or by email.
Understand and comply with the company's mission, organizational structure, employee handbook, bank security policies, procedures, and standards of conduct.
Obtain and maintain knowledge of company's products and services.
Perform all account maintenance activities requested by customers and management.
Perform special projects as requested by Customer Care Management.
Education/Experience Preferred:
High School diploma or equivalent.
Must possess strong customer service skills and prior customer service experience preferred.
Must possess excellent organizational and time management skills to meet changing deadlines.
Must possess good decision-making skills with the ability to effectively communicate through multiple channels.
Bilingual preferred
Must possess technical knowledge, proficiency and keyboarding skills
Must work with minimal supervision and show initiative.
Must be able to work flexible hours.
Pay is dependent on knowledge, skills, abilities, experience and location.
Sunflower Bank Benefits employees enjoy outstanding benefits, including:
401(k) Plan with 6% Match
Health/Dental/Vision Insurance
Company-paid Life Insurance
Tuition Reimbursement
Fitness Reimbursement
Paid Time Off
Volunteer Leave
Paid Holidays
Plus many more employee perks & incentives!
People choose to "bank" with us, but for those we serve, we're more than a bank. We strive to be the financial backbone of their lives and we know that starts with our team.
You've never worked any place like Sunflower Bank!
If you qualify, apply online at www.sunflowerbank.com/careers.
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