Job Details
Resident Experience Manager - Isle House, San Francisco page is loaded
Resident Experience Manager - Isle House, San Francisco
Apply locations City Office San Francisco, San Francisco, CA time type Full time posted on Posted 2 Days Ago job requisition id R0115308 The Experience Manager is responsible for creating an environment of openness and cooperation to achieve the community s occupancy, resident satisfaction and retention goals while partnering with the centralized leasing team to help prospects with on-site leasing activities.
The Experience Manager will have three major focus areas:
Resident experience: The first point of contact to meet the needs of all residents utilizing in-depth knowledge of the community and its functions promoting an exceptional living experience for all residents, achieving community goals surrounding resident satisfaction and retention.
Move-in experience: Create a seamless move-in experience to ensure residents feel welcomed and appreciated.
Renewal Experience: Take a pro-active approach to resident renewals by maintaining connections through the lifecycle and prior to the renewal.
Problem Resolution: Promotes resident satisfaction and retention by responding quickly and courteously to resident concerns, complaints, questions, and requests in a timely manner, and takes prompt action to solve problems and identify opportunities for improvement.
Leasing experience: Supports the activities of the central leasing team to coordinate the communities leasing and touring activities.
JOB DESCRIPTION
1. Creates an environment of openness and cooperation to achieve the community s resident satisfaction and retention goals by sponsoring various resident activities and events, organizes, coordinates, and implements resident services, functions, and programs.
2. Oversees the lease renewal program, including various resident lease renewal functions, managing the communication and notification process, and assisting with resident move-outs as necessary.
3. Provides an exceptional move-in experience to ensure residents feel welcomed and appreciated in accordance with established policies and procedures.
4. Promotes resident satisfaction and retention by responding quickly and courteously to resident concerns, complaints, questions, and requests in a timely manner, and takes prompt action to solved problems and identify opportunities for improvement.
5. Supervises the community s experience team members by interviewing, hiring, orienting, and developing employees, and manages their performance in accordance with Company policies, values, and business practices.
6. Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices.
7. Directs the community s marketing and advertising activities, overseeing on-site traffic, and ensuring an appropriate inventory of ready apartments are available.
8. Stays informed about current market and competitor conditions that may impact the community s occupancy and sales results, develops, and implements short- and long-term marketing plans and goals to sustain occupancy.
9. Develops print and internet advertising strategies, uses available technology to promote the community.
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The hourly range for this position is $20.96 - $31.49 (San Francisco)
Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Corporate Positions: In addition to the base salary, may be eligible for an annual performance bonus that is based on individual and company performance.
Onsite Property Positions: In addition to the base salary, may be eligible for a discretionary weekly, monthly and/or quarterly bonus based on budget.
Greystar seeks to attract, recruit, advance and retain top talent. Greystar s compensation strategy is tailored to appropriately reward the skillset and experience that a team member will bring to the organization.
Robust Benefits Offered for Full-time Team Members :
Medical, Dental, Vision, Life
401(k) with Company Match (eligibility required)
Short-term & Long-term Disability
Critical Illness/Accident/Hospital Indemnity Plans
Employee Assistance Program
Generous Paid Time Off: Time off benefits include vacation, holidays, personal days, and sick time and parental leave
For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
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Welcome
Our continued success depends on our people. If you are looking for a career that values dedication, collaboration, and integrity, we are looking for you! Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally.
Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry-leading services to investors, clients, and residents.
Please explore the current open positions, apply to a role(s) that you feel will suit you and your skillset. You can keep track of your applications and the process here in your Candidate Home. Thank you for your interest in working at Greystar!!
About Us
As a Greystar team member, you will hear a lot about our Core Values. They are the values we live and work by, reflecting who we are and the quality of our relationships.
We believe in always going that extra step for our residents, clients, investors, and each other.
Integrity
We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions.
Equality
We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally.
Professionalism
We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others.
Accountability
We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard.
Service
We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members.
Teamwork
We work together to accomplish goals, solve problems, and enrich our work environment.
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates over $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business.
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