Job Details
MSM Technology A Woman-Owned Small Business (WOSB) located in Quantico, VA is looking to fill the IT Support Specialist position in Fort Rucker, AL. We strive to provide the next generation of cutting-edge technologies. Our growth means exciting career opportunities for talented professionals in engineering, software development, and other key areas.
Position: IT Support Specialist
Location: Fort Rucker, AL
Clearance: Secret or above
Responsibilities:
Handle calls from a wide array of individuals from students to VIPs.
Answer, validate and triage incoming phone-in Incidents and Requests.
Process, validate and triage email submitted Incidents and Request.
Review and validate ticket information.
Routing and escalating tickets to appropriate support teams.
Identifying and performing First Contact Resolution tickets.
Providing technical information/assistance on configuration, setup, maintenance and initial troubleshooting of standard computer systems, hardware and software
Provide best-effort support for technical information/assistance on non-standard computer systems, hardware and software
Configuration, setup, maintenance and troubleshooting for Clients computer systems, hardware, and software.
Capabilities in Windows environment and Office 365 with a combination of Laptops, Desktop, and Mobile Devices.
Required skills:
Security+ CE Certification (IAT Level II)
Active Secret Clearance