Job Details
** IT Field Support Specialist**
Job Description Steelville Telephone Exchange, Inc. (STE) is seeking a customer service-oriented IT Field Support Specialist to provide technical support to businesses, schools, governmental, and nonprofit organizations.
You will be responsible for working in a dynamic, fast-paced, team environment directly supporting STEs growing customer base. The IT Field Support Specialist performs a variety of duties to assist STE in delivering excellent service and technology to our customers. In this position, you will be supporting customers in their daily use of information systems both in-person and remotely. This is an office-based position with direct customer facing responsibilities.
**Responsibilities:**
* Maintain exceptional client communications by explaining complex problems to end users with limited technical understanding
* Will participate in an on-call rotation
* Ensure all incidents and service requests are properly documented for reporting and tracking purposes
* Maintain an advanced level of proficiency w ith all co-location, cloud, and managed service platforms
* Constantly maintain a security focus for both internal and customer applications
* Diagnose, troubleshoot and resolve issues that may include; End user PC/Application
* Network connectivity and performance
* PC/Server Hardware
* Local / Network Printer hardware and access
**Additional tasks may include:**
* Hands-on tasks with clients and internal equipment
* Device installation, configuration, and turn-up
* Workstation and Server recovery
* Structured Cabling both copper and optical fiber
* Other assigned responsibilities as required
Must be highly self-motivated, proactive, an excellent communicator, and enjoys working in a fast-paced setting. Must also be a strong strategic thinker, highly organized, and have the ability to thrive in a team-oriented environment.
The ideal candidate will have a 2-year associate degree from an accredited college or technical institution or a B.S. in Information Systems or related area of study or the equivalent work experience troubleshooting Windows Desktop and Server Operating System, business applications, printing and network systems.
**Desired Skills:**
* Cisco CCNA
* VMware
* CompTIA A+
* CompTIA Network+
* CompTIA Security+
* Microsoft 365 Enterprise Administration Certification
* BISCI Structured Cabling Systems Certification
Occasional carrying, lifting up to 70 lbs. independently, working on ladders, squatting, and twisting is also required. An insurable driving record, preliminary drug screening, and background check are all required.
STE Communications was founded in 1952 and offers an excellent opportunity for a dynamic individual to join our growing company which was a recipient of a $29.8 million dollar USDA ReConnect Grant and Loan commencing construction in early 2022. The company serves over 4,100 customers in four exchanges, provides telecommunications services, repair services, long-distance, high-speed internet, deploys fiber, and rural development along with other business interests. The company has over 40 employees in two divisions and is located in Steelville, Missouri in the southeastern part of the state. The Steelville area is considered the Canoeing Capital of Missouri with crystal clear rivers fed by springs for year-round nature activities. Steelville Telephone Exchange, Inc. offers a comprehensive benefits package and a challenging work environment. Planned growth should make for an exciting opportunity. The salary is commensurate with qualifications and experience. Pay Range: $65,000 to $85,000. Moving Assistance available for the right candidate.
Interested candidates should send a resume to ...@goste.net.
Job Location (City, State) Steelville, MO Company Email Address ...@goste.net Company Phone Number