Job Details
Innovation Dupage Customer Service Assistant, SC1CUSTSERVCE (SU24)
Student Worker Eligibility:
Must be enrolled in at least 6 credit hours for Fall/Spring semester or 1 credit hour for Summer semester.
Cumulative GPA of 2.0 or above. If a first semester student, GPA requirement is waived.
If a Student qualifies for Federal Work Study, the Student will be hired as a Federal Work Study employee to utilize these funds.
Primary Duties and Responsibilities:
Primary responsibilities will be to serve as a crucial point of contact, addressing inquiries, offering guidance, and ensuring our members have a positive and productive experience.**All work will take place at the Innovation DuPage located at 535 Duane Street Glen Ellyn, IL 60137. Transportation to Innovation DuPage will be on your own.**
Respond to member inquiries and provide information about our programs, resources, and services.Assist in member onboarding, including orientation sessions, and introducing new members to the community.Work closely with the operations team to maintain accurate member records and databases.Gather feedback from members to identify areas for improvement and enhancement of our services.Collaborate with the marketing team to create informative materials for members and the public.Contribute to creating a welcoming and inclusive environment that encourages collaboration and innovation.Qualifications:- Education
- THIS IS A STUDENT JOB.
- High school diploma or equivalent.
- Must be enrolled in at least 6 credit hours for Fall/Spring semester or 1 credit hour for Summer semester.
- Cumulative GPA of 2.0 or above.
- If a first semester student, GPA requirement is waived.
- If a Student qualifies for Federal Work Study, the Student will be hired as a Federal Work Study employee to utilize these funds.
- Experience
- Excellent communication skills, both written and verbal.
- Strong interpersonal skills and empathy in dealing with a diverse range of individuals.
- Problem-solving mindset and ability to handle member inquiries effectively.
- Proficiency in using customer relationship management (CRM) software is a plus.
- Interest in startups, entrepreneurship, and community engagement.
- Enthusiastic and positive attitude toward assisting others.
- Licenses and Certifications
Working Conditions:Computer, fax, phone, copier and scanner. Some lifting.Hours may vary according to need. This student position requires a background test.Pay Rate: Student FY24 Rate 1 - $14.00 per hour
College of DuPage is an equal opportunity employer.We are committed to diversity and creating an inclusive environment for all employees.
College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.