Job Details
**Front Desk Associate (NGIS) - Full Time: NF-0303-02**
* mail
Announcement Number:VA-21-058 Department:Lodging/Hospitality Location:Florida Position Status:Regular, Full Time Salary:15.00 - 15.00 Hourly **THIS POSITION IS AN INTERNAL HIRE - ONLY ACCEPTING APPLICATIONS FROM CURRENT CYP, MWR AND NGIS EMPLOYEES AT NAS KEY WEST.**
**THIS VACANCY ANNOUNCEMENT IS FOR OPEN 2 POSTIONS AND WILL REMAIN OPEN UNTIL FILLED.**
**INTRODUCTION**
This position is located at Navy Gateway Inns & Suites operation at Naval Air Station Key West. The purpose of this position is to perform front desk and/or reservation functions for the lodging program.
**MAJOR DUTIES AND RESPONSIBILITIES**
Ensures security of all guests is maintained at all times.
Ensures guest privacy is maintained at all times.
Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions. Provide assistance in handling customer complaints, involving management as necessary.
Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or card.
Receives requests and processes reservations within established guidelines. When rooms are not available, provides a certificate of non-availability (CNA) and/or alternative lodging in the area.
Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary.
Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures.
Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk. Keeps the front desk and lobby area clean and neat.
May be required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List
and Night Audit reports to include Daily, Monthly and Annual occupancy reports.
Verifies charges for correctness, makes appropriate changes if errors occur, and completes all computer generated reports as assigned and notates any account discrepancies for action by management.
Answers phones and transfers calls to appropriate individuals and replies to guest questions.
Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guest to a different room when required.
May be required to retrieve Lost and Found items and contact the guest regarding lost or found items.
The position may require a rotating shift schedule. Work hours may be scheduled for anytime during a 24 hour day, 7 days a week.
Performs other related duties as assigned.
**FACTOR 1. KNOWLEDGE REQUIRED BY THE POSITION**
Preferred 6 months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations.
Must be skilled in the use of a personal computer and various software programs.
Must possess basic math and reading skills.
Must be able to communicate clearly and effectively both verbally and in writing in English.
Ability to handle, control, and account for large amounts of cash.
**FACTOR 2. SUPERVISORY CONTROLS**
The leader/supervisor makes selected continuing or individual assignments by indicating generally what is to be done; the limitation, quantity, and the priority or deadline of assigned work tasks.
Recurring assignments are carried out independently without specific instructions. Situations involving unfamiliar problems not covered by instructions are referred to the supervisor for resolution.
Completed assignments are reviewed to assure that work practices, techniques, records, and other functions are technically accurate and in compliance with instructions.
**FACTOR 3. GUIDELINES**
The incumbent works under normal supervision. Incumbent is expected to perform daily work on own initiative and carry out assignments in accordance with DOD and Navy regulations. The leader/supervisor will provide suggestions for handling unusual situations.
**FACTOR 4. COMPLEXITY**
The operation conducts business 24 hours a days, 365 days a year. Customer service is of the foremost importance in this position.
Front desk personnel work various shifts. The incumbent, over a period of time, will be required to work each shift and must be trained to accomplish a variety of tasks.
**FACTOR 5. SCOPE AND EFFECT**
The purpose of the work is to provide front desk services. The work directly contributes to the military members, retirees, civilians and family member's quality of life, mission readiness and contributes to job satisfaction and retention of valuable members.
**FACTOR 6. CONTACTS**
Contacts include regional staff, all department heads, lodging staff and tenant commands, especially those tenant commands personnel residing in the lodging facilities. Some contact with contractors, vendors and representatives of private industry.
**FACTOR 7. PURPOSE OF CONTACTS**
Contacts are made to coordinate and/or obtain information relating to the front desk operation.
**FACTOR 8. PHYSICAL DEMANDS**
Work is primarily performed in an office environment. Requirements include extended periods of standing; walking and lifting/carrying objects up to 30 pounds.
**FACTOR 9. WORK ENVIRONMENT**
Work is primarily performed indoors in areas that normally have adequate heat, light and ventilation.
**SPECIAL REQUIREMENTS**
This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.
This position is subject to the possibility of working on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours.
The staff member may be recalled to duty and/or required to work overtime, as necessary to meet mission requirements.
May be required to possess a valid state drivers license. Travel to other NGIS facilities may be required within the normal scope of duties. Applicants will be notified when this is a requirement for appointment.
The incumbent is required to obtain Navy Lodging Program (NLP) front desk certification within 6 months of employment, as well as, any other requirements outlined in the Lodging Career Path Guide.
**HOW TO APPLY**
All application forms and current vacancy announcements can be found on-line at: *. To contact the Human Resources Office directly please call 305-###-####.*
**SUBMIT COMPLETED**
* DECLARATION FOR FEDERAL EMPLOYMENT (OF 306)
* NAF APPLICATION
* CURRENT RESUME
PLEASE NOTE: When completing the NAF Employment Application form, applicants are required to fill in the 'Position Applying For' field and the 'Announcement No.' field.
You may attach any other information that you wish to be considered (training, certifications, etc.). Completed applications and information may be submitted via any option listed below:
**SUBMIT IN PERSON** (w/ base access):
MWR Personnel Office
BLDG A-711
NAS KEY WEST, FL 33040
**SUBMIT IN PERSON VIA DROP-BOX** (w/o base access:)
Drop Box is located inside the Pass & ID Office outside the main gate at Boca Chica.
**SUBMIT VIA U.S. MAIL:**
MWR Personnel Office
P.O. BOX 9027
NAS Key West, FL 33040
**SUBMIT VIA FAX:**
305-###-####
All applicants must be eligible to work in the United States for a minimum of 3 years prior to application