Job Details
The Pet Ranch Pet Resort is expanding its team of enthusiastic pet enthusiasts.
Are you a passionate pet lover eager to spend your days surrounded by other pet enthusiasts and their beloved furry family members? We're in search of dynamic and customer-focused individuals to join our team as Pet Resort Customer Service Representatives. The primary responsibility of this role is to deliver excellent service throughout our clients' and their furry family members' entire journey with us.
What We're Looking For:
If you're friendly, upbeat, positive, and have a genuine love for working with pets and the people who adore them, this might be the perfect position for you.
Qualifications:
- Previous experience in customer service.
- Strong communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.
- Punctual and reliable.
- Excellent time and task management.
- Basic computer skills with the ability to learn software easily.
- Comfortable around dogs and cats.
Responsibilities: - Exhibit genuine love and enthusiasm for pets, creating a positive and welcoming environment for our four-legged guests and their pet parents.
- Demonstrate a high level of knowledge of services offered and comfortably suggest the best services to meet clients' needs.
- Ensure a caring and compassionate experience for our pet parents through clear communication, attention to detail, and accuracy in documentation. Earn the trust of pet parents through reliable and dependable service.
- Work collaboratively with the team to ensure a cohesive and collaborative approach to pet care, providing a seamless experience for both pets and pet parents.
- Maintain a high standard of cleanliness and hygiene in the pet resort to ensure a safe and healthy environment for all animals.
- Prioritize the satisfaction and well-being of pets and their humans, going above and beyond to provide an exceptional and personalized experience.
Behaviors & skills that contribute to effectiveness of a customer service representative
Passion for Animals A genuine love and enthusiasm for animals, as this will resonate with pet parents and contribute to a positive environment.
Empathy for Pets and Pet Parents Understanding and empathizing not only with the needs of the pets but also with the concerns and emotions of their pet parent.
Patience and Tolerance Patience in handling different personalities and behaviors of pets and being tolerant of pet parents' inquiries and requests.
Clear Communication Ability to communicate clearly and effectively, providing pet parents with accurate information about their pets' stay, activities, and well-being.
Adaptability Flexibility in adapting to the diverse needs of various pets, including different breeds, sizes, and temperaments.
Cheerful and Positive Attitude Maintaining a cheerful and positive demeanor, creating a welcoming atmosphere for both pets and their humans.
Attention to Detail Being meticulous in following care instructions, dietary preferences, and other details provided by pet parent to ensure the well-being of each pet.
Problem-Solving Skills Quick thinking and problem-solving abilities to address any issues or concerns that may arise during a pet's stay.
Active Listening Actively listening to pet parents' concerns, preferences, and instructions to provide personalized care for each animal.
Responsible and Trustworthy Demonstrating a high level of responsibility in caring for pets and earning the trust of pet parents.
Team Collaboration Working well with colleagues to ensure a collaborative approach to pet care and a seamless experience for both pets and their humans.
Cleanliness and Hygiene Maintaining a high standard of cleanliness and hygiene in the pet resort to ensure a safe and healthy environment for the animals.
Customer-Focused Prioritizing the satisfaction and well-being of pets and their humans, going above and beyond to provide an exceptional experience.
Enthusiastic Learner Being eager to learn about different breeds, behaviors, and best practices in pet care, staying updated on industry trends.
Calm Under Pressure Remaining composed and calm in high-stress situations, especially when dealing with emergencies or anxious pets.
These traits collectively contribute to creating a positive and welcoming atmosphere for both pets and pet parents, fostering a sense of trust and satisfaction in the services provided by the pet resort