Job Details
Effective Date: February 22, 2017
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Customer Service Rep (Remote) page is loaded **Customer Service Rep (Remote)**
**Customer Service Rep (Remote)**
locationsLouisville, KY, USA - 5101 Jeff Commerce Drive (R005) time typeFull time posted onPosted Yesterday job requisition idJR0059149 **McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.**
McKesson Corp is a Fortune 7 company and one of the largest providers of medicines, pharmaceutical supplies and health information technology (IT) products and services in the United States with revenues of $208.4 billion in 2018. The company was founded in 1833 by John McKesson and Charles Olcott in New York with a focus on importing and wholesaling pharmaceutical products. United by our ICARE values, McKesson's 78,000 employees work together every day to make better care possible for patients around the globe.
**Position Summary:**
The 3PL Title / Non-Title Customer Care Representative will function as a primary contact regarding specific manufacturer contracts. As the primary customer care contact, the representative will be a subject matter expert for their assigned contracts as well as a trusted resource for all 3PL business partners. Key responsibilities include creating and maintaining SOPs, participating in regular manufacturer meetings, working closely with Finance to create proper debits and credits (i.e. destruction credits) and verifying and clearing EDI orders. Problem solving and getting ahead of possible program issues is a key to success. Sending out regular communications and training in regard to assigned contracts is also expected.
**Key Responsibilities:**
* Responds to all inbound phone calls and emails in a professional and timely manner
* Finds resolution of issues within the defined metrics and refers escalated issues to the Customer Service Supervisor/Manager when necessary
* Researches and resolves complex customer issues by gathering detailed information from the customer, providing continuous follow-up, responding to/updating the customer in a timely fashion, and working to create a continuous flow of information between internal and external partners and customers.
* Proactively identifies trends in issues whenever possible and reports them to management
* Performs other duties as assigned
*****Shift -** **Monday-Friday 1045am-715pm**
**Key Competencies:**
**Interpersonal skills**
* Employs active listening skills and questioning techniques to convey interest and involvement
+ Defuses difficult situations
* Maintains a personable and empathetic tone and manner
**Minimum Job Qualifications:**
High School Diploma or GED
Minimum 1 year experience in a customer service environment
**Preferred Skills:**
Computer literacy in a Windows environment
Proficient in Microsoft Excel and Outlook
Some college preferred.
**Work Environment:**
Environment (Office, warehouse, etc.) Office Environment
Physical Requirements (Lifting, standing, etc.) General Office Demands
This is a full-time, hourly position with a target pay rate of $16.00/hr. with benefits.
McKesson offers the following benefits:
* Medical
* Dental
* Vision
* PTO
* Holidays
**Career Level - IC-Business Support-B2**
**McKesson is an Equal Opportunity/Affirmative Action employer.**
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to ...@mckesson.com . Resumes or CVs submitted to this email box will not be accepted.
Current employees must apply through the internal career site.
**Join us at McKesson!**
We deliver careers with purpose and potential. Our focus on better health starts with creating an inclusive environment with strong values where you can build a fulfilling career. You can count on us to provide you with resources and opportunities to grow and be your best, while contributing to our pursuit of improving lives. Every day, McKessons employees deliver products to healthcare providers that make a difference in the care and life of a patient. We work to distribute medical supplies, bandages, syringes, vials of flu vaccine, and pharmaceutical drugs to help real patients like Jack, an eight-year-old boy battling cancer. We take that job seriously. Together, the work we do is shaping the future of healthcare. If you are passionate about combining a meaningful career with a balanced life, join us on this journey and apply for a job with McKesson today. Every day, McKessons employees deliver products to healthcare providers that make a difference in the care and life of a patient.
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