Job Details
**Customer Services Advisor**
* **Type:** Full Time
* **Region:** UK - East
* **Town/City:** Huntingdon, Cambridgeshire
* **Posted:** 19/10/2021
* **Listed in:** Administration & Secretarial
* **Reference:** 213518_163#######
**Job Description**
**Customer Services Advisor
Location: Huntingdon, Cambridgeshire
Business area: Kier Utilities - Anglian Water Alliance
Contract: Permanent - Full Time**
**Better Together**
Working in alliance with one of the leading water utility companies in the UK, this is an exciting opportunity for a passionate customer service advisor. We work in an alliance with our client Anglian Water delivering schemes for the 'Developer Services' - so new housing estates, new connections and metering. You will be the voice of the client whilst speaking to customers about upcoming works, booking appointments and handling complaints, no two days will be the same!
**About the role**
We are looking for a Customer Service Advisor to actively assist in the service delivery of a seamless meter installation and meter maintenance service and connections. Managing service delivery failures, non-compliance issues, complex file maintenance will be key along with dealing with complaints, liability claims and complex pass backs to satisfactory conclusions.
In this role your passion for results will drive performance excellence, happy customers and you'll get a real sense of achievement every day.
You will need to be able to work on new systems so be open to learning, we use SAP and Click - you will need to able to provide performance management feedback to several stakeholders, providing statistics for use in demand and resource planning.
To be successful in the role you won't need any specific qualifications, but a proven background in customer service. The right attitude and if you have an understanding of the metering process this would be a real benefit, you will need to be able to communicate over the telephone, as well as being able to show initiative and work as part of a team.
So, if you are passionate about customer service and go above and beyond to deliver excellent results, then we want to hear from you!
You can expect a competitive salary and an outstanding package that includes a matched pension scheme up to 7.5%, 26 days' annual leave + bank holidays (with the opportunity to buy or sell holiday) together with two employee Share Scheme options (Sharesave and Share Incentive Plan).
**Pre-employment checks**
It's worth remembering that if you are successful, we'll undertake the relevant / standard pre-employment checks after you have been offered a job. This includes taking up your references, verifying your right to work in the UK, verifying your driving licence (if applicable) and a health assessment. Some roles may also be subject to further pre-employment checks.
**Make the journey. Leave a legacy.**
Being part of Kier means living our values of being Collaborative, Trusted and Focused. We all have the potential to shape our world, and it's through these values that we will leave a lasting legacy. Bring your talent and ambition to Kier and you will be given the scope and opportunity to invest in your own future, to build your expertise and contribute to a rich and diverse culture.
Kier is committed to creating supportive and inclusive opportunities for all of our applicants and employees. We appreciate applicants from all backgrounds and we specifically encourage those from underrepresented communities to apply. If you'd like to learn more about our commitments to diversity and inclusion at Kier, you can contact the team by emailing ...@kier.co.uk
If you require any reasonable adjustments during any part of the application process please let us know so we can discuss and arrange these.
***Closing Date: 2nd November 2021***
*Please note, your CV may be shared across the Alliance partners and interviews may take place before the closing date, and we reserve the right to close applications early.*
***Recruitment Agencies** - opportunities at Kier are managed by our internal recruitment team. We are unable to accept unsolicited CVs and communications from external recruiters. If there is a specific business need a member of the recruitment team will engage with agencies who have signed up to our PSL to ensure all CV's are uploaded onto our portal to be considered. For further information, visit our Careers Help page*