Job Description:
As the General Manager, you will be responsible for driving profitability for one RaceTrac store and leading up to 45 employees. You will continually deliver on RaceTrac s mission of making people s lives simpler and more enjoyable through a focus on friendly service, food execution, cleanliness, building talent, and driving success.
Responsibilities:
Friendly- Establish an environment of prompt, efficient, and courteous service and effectively engage in conflict management
- Lead and direct positive and professional relationships with co-workers, direct reports, guests, and vendors
- Communicate respectfully and maintain a consistent team-oriented attitude and store culture
- Manage and mitigate any reported guest concerns on designated shifts with a sense of urgency and involve appropriate regional team members as needed
- Efficiently complete guest transactions at the cash register or self-checkout stations and suggest products that complement purchases
Food- Drive excellence in food service by executing designed processes, implementing goals to increase sales and margin, ensuring product quality, and using training resources
- Ensure all food offers are available; ensure preparation areas and equipment are clean and properly maintained
Clean- Encourage and manage a high standard of store cleanliness
- Direct, monitor, and adhere to all RaceTrac, federal, state, and local safety-related regulations, including food safety regulations
- Execute shift duties, maintain overall presentation standards, and represent the RaceTrac brand
Building Talent- Demonstrate RaceTrac's Core Values of Honesty, Efficiency, Positive Attitude, Respect, and Teamwork
- Display RaceTrac s Leadership Qualities through acting with a servant-leader mentality, prioritizing tasks appropriately, going the extra mile for guests and your team, listening, and communicating respectfully, and solving problems with a proactive, solutions-oriented approach
- Lead the coaching, training, and assessment of direct reports while adhering to operational standards
Driving Success- Strategically direct control of inventory and the distribution of materials, merchandise, and supplies
- Review financial statements, sales, analysis reports, and other performance data to measure productivity
- Actively identify areas of operational improvements based on market trends
- Develop and maintain a relationship with vendors to ensure efficient and correct deliveries
- Ensure communication is passed to every team member in the store
- Use company provided tools to coach, mentor and develop a high performing store team
- Ensure all risk management issues are in compliance with company standards
- Create or approve Management and Associate schedules to ensure proper staffing levels for expected sale volumes, while taking team member availability, payroll, and overtime costs into consideration
- Own staffing in store by providing timely feedback on interviews to the recruiting team
- Engage in the hiring of all store associates; develops managers to understand RaceTrac hiring processes and participate in hiring decisions
- Write, implement, and monitor manager development and performance plans
- Ensure proper procedures are followed in regards to hiring, promotions and separations
- Ensure all team members follow policies and company standards at all times
- Ensures that all team members have correct valid licenses as required by state or local laws
- Have complete understanding of budget and cost trends that impact operations; proactively work to drive sales and overall financial health of the store
Qualifications:
- High School Diploma or GED in progress or completed
- 5+ years of prior food service, retail, or restaurant supervisory experience; retail management experience preferred
- Previous experience working in high-volume, guest-focused, transactional environment preferred
- Knowledge and skills in analyzing overall financial performance of the store including profit and loss statements
- High School Diploma or GED completion or (actively working on it) required
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office Suite
- Proven knowledge of Labor Laws and staffing best practices
- Can lift up to 50 pounds and repeatedly bend, stand, and reach while on the job
- Must obtain and maintain Manager Food Handler certification
- May be required to obtain and maintain alcohol server permit, based on local or state requirements