Job Details
**Benefits**
* **Medical, Dental & Vision Insurance**
* **401K Plan + Match**
* **Paid time off and vacation**
* **Short/Long Term Disability**
* **Growth opportunities**
* **Paid Training**
**Set-up and maintain an appealing retail environment and assist customers with their shopping and purchase of merchandise.**
**Key Result Areas**
* **Customer Service**
* **Retail Sales of General Merchandise**
**Major Duties and Responsibilities**
**1)**
**Customer Service**
* **Provide excellent customer service to all of the dealerships customers.**
* **Greet customers immediately, in a courteous and friendly manner.**
* **Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.**
* **Handle telephone transactions quickly, and courteously.**
* **Point out any sales, specials, or new merchandise to customers.**
* **Assist customers with their selection of merchandise and offer additional product that compliments the purchase.**
* **Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.**
* **Notify customers when special orders or back-ordered items are received.**
* **Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.**
**2)**
**Retail Sales of General Merchandise**
* **Provide prompt and accurate service at cash register.**
* **Assist General Merchandise Manager with attaining retial sales plans in General Merchandise.**
* **Receive and process merchandise from distributors, check merchandise received against purchase invoice, log merchandise into inventory, and prepare product for showroom floor.**
* **Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.)**
* **Assist with set-up, organization, and staging of special events such as Open houses, of HOG activities, fashion shows, etc.**
* **Create well-organized presentations, which appeal to our customers.**
* **Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.**
* **Continuously maintain showroom product availability by stocking shelves and displays.**
* **Maintain update customer mailing lists.**
* **Attend training sessions to keep current with merchandising & inventory control issues**
**3)**
**Other Duties**
* **As assigned.**
**Supervisory Responsibilities**
* **No Supervisory Responsibilities**
**Commitments**
* **Treat all employees and customers fairly, courteously, and with dignity.**
* **Be prompt and available for flexible scheduling.**
* **Demonstrate professionalism in providing customer service.**
* **Review all P.A.C.E. tapes and attend training sessions to keep current in General Merchandise.**
* **Accept direction, follow instructions and work well with others.**
**Qualifications & Job Requirements**
* **Must have ability to get along with broad customer base.**
* **Schooling or experience in merchandising and retail sales preferred.**
* **Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.**
**Apply for General Merchandise Associate**
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