Job Details
Customer Care Professional, Reverse Logistics page is loaded **Customer Care Professional, Reverse Logistics**
**Customer Care Professional, Reverse Logistics**
locationsSwiftwater, PA time typeVollzeit posted onHeute ausgeschrieben job requisition idR2631143 The Customer Care Professional Reverse Logistics Vaccines handles day-to-day operations of reverse logistics dedicated to managing returns and adjustments. This position is responsible for complying with all applicable SOX and internal controls, maintaining all relevant department KPIs, and building effective and collaborative stakeholder relationships. The Customer Care Professional Reverse Logistics is responsible for delivering on service levels for adjustments and returns and relationships with customers and delivering the highest level of service and preferred partner status. The majority of returns and adjustments are processed manually, while approvals from management are also done via excel and email. Provides premium service and support to customers, as defined by the individual or unique customer needs, and collaboration with the department on specific ways to ensure the best level of service.
**KEY ACCOUNTABILITIES**
**Credit and Deductions Management**
Responsible for the timely, accurate, and compliant processing of all returns including but not limited to:
* Ensures returns have been credited appropriately based on Trade Terms/Returns policy and customer contracts; including all SOX and internal controls. The majority of returns are done manually
* Builds excel files with returns and credits needing the approval to be sent to management.
* Analyzes returns; scrutinize and investigate pricing conditions and contract related issues
* Ensure timely and accurate communications to businesses when issues arise around returns and deductions
* Provide timely and useful updates on credits and deductions to the customers
* Work with CI2C and contracts on any invoice or credit discrepancies and deduction resolution
* Responsible to assist with internal/external audit requests related to returns/adj for Vaccines NA
**Customer-Focused Relationships**
Responsible for the maintenance of partnerships with internal and external customers and vendors including but not limited to:
* Close collaboration on credits, claims, deductions
* Impeccable communications and notifications to trade customers around credit processing and deduction resolution
* Manage operational relationship and reporting capabilities with the third-party returns processor (Inmar)
* Monthly operational reviews to review service levels and metrics with customers and vendors on Returns and Deductions.
* Work with top tier customers on process changes and improvements
* Work with One trade team, DC/transportation SMEs, brands to provide recommendations on reduction in returns volume as well as minimize deductions
**Continuous Improvement**
* Collaborates with internal distribution centers on areas of opportunity for improved or more efficient service.
* Participates in global project implementation (iSHIFT) design meetings
**EDUCATION/EXPERIENCE**
* Bachelor Degree preferred with 2+ years experience in pharma supply chain and/or customer service 2+ years
* Or 8+ years relevant work experience will be considered
*As a healthcare company and a vaccine manufacturer, Sanofi has an important responsibility to protect individual and public health. All US based roles require individuals to be fully vaccinated against COVID-19 as part of your job responsibilities.*
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
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Diversity und Inklusion sind in den Grundwerten von Sanofi verankert und spiegeln sich in unserer Arbeitsweise wider. Wir respektieren die Vielfalt unserer Belegschaft in Hinsicht auf ihre Herkunft, Erfahrungen und Lebensweisen. Wir erkennen die Bereicherung, die diese Vielfalt birgt, und frdern Inklusion sowie eine Arbeitsumgebung, in der diese Unterschiede sich weiter entwickeln knnen, zur Strkung des Lebens unserer Mitarbeiter, Patienten und Kunden.