Job Details
Job Details
Job Location
Winnebago Public Health Department - Winnebago, NE
Position Type
Full Time
Salary Range
$13.74 - $19.24 Hourly
Description
Job Purpose & Position Overview:
The primary functions will be to answer the telephone efficiently and professionally. Will greet visitors, and distribute all incoming and outgoing mail, and will complete light typing and similar clerical work. Will assist patients with eyeglass repairs, and the ordering and dispensing of eyeglasses and contact lenses. Will be responsible for utilizing the RPMS system to schedule, deliver reminders, add and update insurance and for patient management. Will screen patients and take blood pressures and blood sugars during eye clinic as needed.
Specific Job Duties/Responsibilities:
- Answers the telephone, and determines the nature of the calls, will handle or route all incoming calls accordingly, and take messages when needed.
- Greets visitors and welcomes patients; determines nature of business, and distributes necessary patient paperwork prior to examination.
- Responsible for distribution of all incoming and outgoing mail.
- Performs light typing, filing, copying, and uses fax machine.
- Utilize the Resource and Patient Management System (RPMS) system to maintain eye clinic schedule, update patient demographics and insurance, check in/check out patients for appointments, print reminder letters, and track no-show appointments for policy adherence.
- Responsible for the scheduling of patient appointments in both the RPMS system and appointment book: re-scheduling, canceling, notifying patients of any changes in schedules, and handles reminders for patient appointments via telephone and postal service.
- Utilize the Electronic Health Record (EHR) to start the patient clinic visit, enter data of ordering information to store electronically, log clerk visits for retrieval later.
- Responsible for daily patient file retrieval and will have all files and records available for eye clinic staff. Will then re-file patient chart after all necessary personnel have entered data.
- Responsible for closure of appointment through either PCC coding, EHR visit closure, PIMS check out, and verifying that a release of information has been signed if necessary.
- Responsible for insurance verification via telephone, web, or fax confirmation, and entering the insurance information into the RPMS system for each eligible patient to be sent to the billing department.
- Assists with eyeglass repairs, selection and ordering of eyeglasses and contact lenses i.e. measuring bi-focal, pricing, selecting frames, writing out orders for glasses and contacts to place in the patient file, updating the Excel order logs when received and notifying patients of the arrival of orders.
- Responsible for accepting payment for eyeglass and contact lens orders via money order or credit card and providing a receipt to the patient.
- Sterilize sample board frames weekly.
- Utilize the RPMS, PIMS, EHR, and MS Office programs within the Indian Health Services computer system when necessary.
- Must be willing to cross train in Whirling Thunder competencies i.e. measuring blood sugars, blood pressure, etc., and to learn the screening process to prep patients for the Optometrist when needed.
- Must be willing to participate in community based events i.e. health fairs, school and daycare screenings, glaucoma screenings and other events as deemed necessary.
- Must be willing to participate in required training opportunities onsite and be willing to travel for off-site training.
- May run occasional errands when the time calls for it.
- Performs other related work as assigned.
- Must be able to assume the responsibilities of the Eye Care Manager' s duties in the event of the absence of the Eye Care Manager.
QualificationsQualifications/Skills:- High School Diploma or GED.
- Six months to a year experience of clerical work.
- Experience with computers and Microsoft Word and Excel Software.
- Ability to interact courteously, tactfully, and effectively with the public and other employees.
- Knowledge of the operation of standard office machine such as, copier, fax machine, and telephone system.
- Ability to work independently and assure responsibility for initiation and completion of assigned tasks with minimal or no supervision.
- Must have a valid driver' s license.
- Knowledge of HIPPA confidentiality or willing to learn.
- Knowledge of the Privacy Act and medical confidentiality or willing to learn.
- Must be reliable and punctual.
Public Health Core Competencies for this Position Public Health Sciences - Describes the scientific foundation of the field of public health.
Analysis and Assessment - Apply ethical data principles.
Leadership and Systems Thinking - Contributes to continuous improvement of individual, program and organizational performance.
- Participate in and/or provides opportunities for professional development opportunities.
- Contributes to continuous improvement of individual, program and organizational performance.
Communication and Cultural Competency - Communicate the roles of governmental public health and public health stakeholders as well as information to influence behavior and improve public health.
- Gather input from and facilitate communication among indivduals, groups, organizations and local government to improve community health.
Financial Planning and Management - Establishes teams for the purpose of achieving program and organizational goals.
- Motivates personnel for the purpose of achieving program and organization goals.
Training Requirements: Physical Requirements: - Normal to light office work which includes the ability to lift up to 10 lbs.
- Regularly required to walk, stand, and sit for extended periods of time and use hands to operate computer keyboard, phone, and various office equipment.
Cognitive Requirements: - Reading, writing, calculating
- Above average social interaction skills
- Reasoning/Analysis
- Ability to work effectively both independently and as a team
- Works with minimal to no supervision
Language Requirements: - Must possess the ability to read, write, and speak the English language fluently.
- Must be able to continually and effectively employ professional verbal and written communications skills.
Certificates, Licenses & Registrations: - All applicants will comply with 45 CFR 1301, Subpart D, Section 1301.31, C and D, which require all prospective employees to sign a declaration prior to employment regarding all arrests and convictions of child abuse or violent felonies and to comply with PL 101-630 and PL 101-637 regarding criminal records check.
WCHS is an equal opportunity employer. Employment practices are free of discrimination. As provided by Federal Law, all qualified Native American applicants shall receive preference over Non-Native American applicants. In the absence of qualified Native American applicants, consideration will be given to all other applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, veteran status, genetic information, disability or any other reason prohibited by law in provision of employment opportunities and benefits.
Please note the position description duties, responsibilities, and activities may change at any time with or without notice.