The Communications Operator will provide communication services throughout the Children's National Health System, utilizing a computerized telephone and paging system. Demonstrate excellent customer focus and dedication to meet the expectations and requirements of internal and external customers. Perform administrative duties as assigned. This position requires variable hours and shifts.Qualifications:Minimum EducationHigh School Diploma or GED (Required)Minimum Work Experience1 year customer service experience (Required)1 year call center experience (Preferred)Required Skills/KnowledgeCognitive and conversational skills necessary to gather and interpret information or problems in a high-volume call center.Excellent phone, customer service, listening, interpersonal relationship building, and communication skills.Strong knowledge of office protocol and telephone etiquetteHigh energy, action orients, professional, enthusiastic, and positive behaviorAbility to read and comprehend detailed instructions.Excellent computer and data entry skills, including knowledge of WORD, Excel, and PowerPointTyping speed of 40 words per minuteAbility to spell and pronounce basic words, names and basic medical terminology.Work required the ability to exchange information and/or relay messages to appropriate personnel.This type of interaction requires courtesy and tact when dealing with patients, visitors and or hospital employees.Ability to maintain confidentiality of sensitive information.Availability to work a rotating schedule for weekends and all shiftsBi-lingual: English and Spanish PreferredFunctional AccountabilitiesCustomer Service
Children's National Hospital
06/15/2024
Washington,DC