Job Details
HELP DESK TECHNICIAN
The Select Group is looking for a Help Desk Technician to join our client. Our ideal candidate has excellent Windows 10 admin experience, PC/Desktop troubleshooting, and excellent O365 support experience. This is a REMOTE role working 8-5 EST hours. If you are looking to grow your career than this is the perfect opportunity for you, apply today!
HELP DESK TECHNICIAN REQUIREMENTS:
Windows 10 administrative experience
- Heavy acquisition flow by acquiring insurance agencies so they have a lot of tickets to swap old company computer to new equipment
- Ensuring that no loss in documents or applications when migrating from old company computer to new company computer
- Installing hardware to computers
- i.e. printer and scanner installation
3+ years experience as a help desk T1 consultant
- Active Directory experience
- PW reset
- Onboarding and offboarding of user accounts
- Software used: Solarwinds & Ncentral
- Troubleshooting Microsoft Office Suite (all the above, plus some) through online ticketing tool
O365 Enterprise experience
- Issuing of Microsoft licensing
- Everything from Exchange Plan 1 to Office 365 licensing
- Creating identities in M365
- Troubleshooting 365 applications
- Setting up 365 on employee computers
HELP DESK TECHNICIAN RESPONSIBILITIES
- Provide remote IT support (through phone and email)
- Troubleshoot any IT issues that arise
- Complete initial triage, and escalate if needed
- Supporting over 1,700+ users