Job Details
Description
We're searching for an experienced assistant general manager to help our general manager plan and oversee the hotel's day-to-day operations. When the general manager is unavailable, you will be in charge of supervising personnel, dealing with client problems, and ensuring that our customers enjoy a 5-star experience. Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards. A bachelor's degree in hospitality management and three years of managerial experience in the hospitality business are strongly preferred. Apply now if this seems like an exciting new opportunity to you!
Responsibilities
A high-quality of care, well-being, and overall recognition of our guests.
Making sure that each guest experience exceeds expectations.
Interfacing with guests on a daily basis and resolving any concerns that may arise
Directly oversee the Front Desk, Reservations, and Housekeeping
Has a working knowledge of high-paced restaurant operations
Assist general manager in the day-to-day operation of the hotel in maintaining all standards of guest service
Create the yearly hotel budget in collaboration with the general manager and department heads, and assess and adjust performance throughout the year to stay profitable
Ensure that all local, state, and federal rules and regulations, as well as any corporate or brand-established policies and practices, are followed
Recommend improvements that will improve the hotel profitability by analyzing department performance and identifying problem areas
Facilitates management of the hotel's human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention
Qualifications
You must have previous experience in a manager role overseeing a team, preferably in a hospitality role
This role requires a strong emphasis on putting the guest first and providing exceptional customer service
This position requires a high school diploma or GED, and a bachelor's degree with preference given to those with a hospitality management degree
Showcase exceptional organizational, communication, and problem-solving skills
You must have 3 or more years of experience working in the hospitality field