Job Details
Job Description Sales Associate - Bilingual (English/French) - work from home : 1203325 **Description**
**Who we are**
As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions.
If thats you, lets work, learn and grow together.
**We are building an inclusive and diverse team**
Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.
Some of what you will do
As a Print Service Advisor, youre a champion of the customer experience, print products, and print services. You enable our work, learn, and grow culture for our customers and associates. Passionate about print, print products, & print services, you continuously grow your knowledge by committing to ongoing self-development and share your expertise with your team members. You will be responsible for connecting with customers to understand their print needs and share your experience in print products and services to fulfill their request. Youll partner with our inside & outside sales team, and our graphic design teams, to provide further services and products.
Specifically, you will :
**Customer Discovery & Sales: 75%**
* Greet customers in a friendly and polite manner, responding to questions, and providing outstanding customer service.
* Connect, Share, and Partner with customers to discover sales opportunities.
* Be an expert with our product and services to identify and recommend referral opportunities. Reconnect and follow up with customers to solicit feedback on sales; promote additional products and services that create value.
* Demonstrate knowledge of products and services to customers
* Educate customers about current promotions and advertisements
* Excellent sales service to ensure high levels of customer satisfaction through
* Ensure exceptional customer satisfaction with accuracy and professionalism while processing purchases and customer orders.
* Directly interact with customers to provide suggestions on products and services to turn the customers goals into reality.
* Achieving established sales goals
* Cross-selling products to increase purchase amounts.
* Connect, Share, and Partner with customers to discover sales opportunities in-scope of teams product assortments or collaborate with inside sales and outside sales teams to help the customer get the product or service needed.
* Advise & promote customers (new/returning) of other offers and new lines of business & business services
* Partnering with vendors, customers, and retail stores for updates, follow-ups, and questions regarding projects
**Administrative Tasks** **: 25%**
* Create invoices, customer notes, records to be used for follow-ups and reorders
* Correctly capturing all details of the customer and order details
* Complete follow-ups for requests to customers, stores, or vendors on outstanding requests
* Candidate may be required to work on ad-hoc assignments / special projects as needed
* Collaborate with vendors to ensure correct information is submitted for the customers order
**Qualifications**
**Knowledge / Skill Requirements:**
* Working knowledge or design software (Adobe Creative Suite).
* Working knowledge print production and principles of design.
* Bilingual English/French - verbal & written communication
**Experience:**
* Graphic Design Experience (under to 1+ years)
* In a Customer Service or Retail Service role (1+ years)
* Print Production is an asset
**Education:**
* Post Secondary education with a degree or diploma in graphic design or Print Production
Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.
#bringyourpassion
**Location(s)**
: CA-QC-Laval