Job Details
Benefits/Perks
Competitive Compensation
Medical / Dental
Career Growth Opportunities
Job Summary
We are seeking a Customer Service Clerk to join our team. In this role, you will communicate with customers to identify their needs, process requests, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
Receive inbound calls and emails
Identify the reason for the customer s call, and collect relevant information
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
process customer payments in person or over the phone
Qualifications
High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively