Job Details
The LANA Sales Associate needs to have a background in the luxury retail industry - preferably 3 years experience.
The LANA Sales Associate is responsible for driving sales growth and meeting sales goals within the Lana retail store environment.
The LANA Sales Associate is responsible for elevating the shopping experience through personal customer service. The Sales Associate has efficient knowledge of luxury, fine jewelry, and fashion, with a high taste level; utilizing these qualities to provide clients with personalized service and enhance their shopping experience.
What is Vital
- having a strong client book and connections with past clients and community.
understanding of the luxury market, specifically Lana Jewelry brand
Working cross functionally with other members of the LANA retail and corporate team to identify opportunities in how to best
nurture customers throughout the sales process, and contribute to a positive team dynamic
Consistently generating new ideas when tackling simple and complex problems
Taking a high-touch approach to delivering top level customer service; elevated styling suggestions; and offering to put the customer first as the highest priority
As a Sales Associate, you will:
Build relationships, curate effective communication methods, curate trunks, give style advice, and fashion tips with clients
Create a welcoming environment within retail store by approaching and servicing customers
Be skilled at gathering intimate knowledge of client preferences, special occasion dates, lifestyle changes, and other pertinent information to best service and suggestive-sell to your clients giving a 360-degree luxury experience
Be proficient in closing sales and upselling to customers
- Be proficient in client data analysis, in communicating findings or trends to help better define and support Lana Jewelry best practices in outreach to new and existing clients
Be an eloquent proactive problem solver, and possess capability to anticipate a client s needs or concerns, and act promptly to determine best solutions
Give constructive feedback of merchandising mix in store to identify best sellers, product needs, and product assortment requests from clients
Stay up to date on luxury industry and fashion trends, strategies, and news to offer recommendations on how to best incorporate into sales
Meet regularly with key stakeholders to identify opportunities, event suggestions, and submit proposals in furtherance of company initiatives to make company sales and personal growth successful
Be creative in executing unique shopping events for your top clients
Lead in operations at point of sale from A-Z
Demonstrate timely follow up and follow through on customer requests and commitments
Assist in maintaining visual and merchandise presentation standards on the selling floor
Talents
3+ years of experience in a similar luxury sales role
Should possess a self-starter approach to work, finding new clients, and a strong problem solver
Works well under tight deadlines, in a fast-paced creative environment
Passion and Drive for the brand, selling to high profile clients and confidence in closing the deal
Strong operational, technology skills, excellent presentation, and communication
skills
Social Media and Marketing expertise to reach clients via social platforms
Strong organizational skills, creative, detail-oriented, and possess a strong passion
for the luxury jewelry, fashion, and lifestyle industry
Google Drive, Excel, Microsoft office suites, Netsuite and technical savviness a plus
Expert in being a go-getter to continuously, develop new clients, business strategies, and cold calling outreach
Must have the ability to work full time schedule based on business needs and inclusive of evenings, weekends, and holidays
References and an existing client book Preferred. Full and part time positions available.