Job Details
Based in: New York City
Reporting to: Catering Manager
**ABOUT BUTLER**
Butler Hospitality was founded in 2017 to modernize the hospitality industry. The Company uses a hub and spoke model to acquire and monetize rooms through our digital platform. Butler delivers high quality food and services to hotel guests agnostic of brand, management company or ownership groups. Butler is VC-backed with $50 million+ of funding. The Company is growing rapidly and quickly expanding its footprint across the nation.
**ABOUT THE ROLE**
Butler Hospitality is looking for an enthusiastic, accountable Catering Coordinator to support its expanding catering program. Areas of focus include planning, coordinating, scheduling, execution, guest-relations, delivery, performance. The Catering Coordinator works to ensure our internal teams are aligned on order logistics, while also acting as an ambassador of the Butler brand for customer-facing communications as needed. The Catering Coordinator is a critical support to the Catering Manager on all processes from BEO intake and payment confirmation to operational deployment.
**ABOUT YOU**
You are a sharp-thinker, a fast-mover, and a super organized multitasker with the patience and enthusiasm required for a catering hospitality role. You share our love of the hospitality and travel industry and our hunger to improve it through technological and operational innovation. With experience in operations and as a customer-facing ambassador, you understand the importance of communicating information with confidence, clarity and follow through. Youre a self-starter and you operate with a growth mindset that is: Open-mindedness, readiness and dedication to your own KPIs as well as the collective goal.
RESPONSIBILITIES
* Perform administrative duties to support the customer and internal teams (Catering, Culinary, Operations, Customer Success) in compliance with Butlers standard operating procedures
* Prepare BEOs and documentation to ensure seamless and efficient execution of the event
* Serve as a key liaison across internal teams (Operations, Catering, Customer Success) through communication and coordination (from intake through event feedback) catering programming
* Communicate clearly with our hotel partner on order details including menu selection, staff set up, facilities arrangements and order processing
* Communicate directly with hotel partners and hotel partner staff or guests during on-site event executions or set-ups
* Proactively identify challenges (operational, administrative, etc.) with ideas for solutions to help us improve our systems, delivery and accuracy
* Willingness to roll up your sleeves and support the team on the ground as needed, or at the corporate office in capacities that serve the companys greater mission
* Stay up-to-date on F&B trends that can improve our catering strategy
* For each event, coordinate and review menu options, logistics, labor, event floorplans, pack lists and rental equipment to ensure success
* Support Catering Manager by pro-actively and efficiently managing all subscription partners by being up-to-date on all details of their operational needs (be their eyes and planning function on their behalf)
**QUALIFICATIONS**
* 1-3 years proven experience in a customer-facing F&B operations, catering position
* Experience specifically in Hotel F&B Operations a BIG PLUS!
* Experience preparing catering BEOs, proposals, catering/event orders a BIG PLUS
* A strong understanding of the Catering function and all its components; from intake to planning to coordinating to scheduling to execution to recap/debrief
* Excellent communication and relationship building skills, with experience partnering deeply with vendor partners AND other key internal stakeholders
**COMPENSATION & PERKS**
* Competitive Salary + Performance Bonus
* Flexible time-off policy (Unlimited PTO Plan)
* Competitive medical, dental, and vision benefits, 401K
* Ancillary benefits: Commuter, Gym membership + hotel discounts
* Laptop, dedicated work phone, & personal tech budget
* A dynamic, ambitious, and casual startup environment + dog friendly!!