Job Details
**Job Title: IT Support Specialist**
**Department: Information Technology**
**Reports To: Manager of IT Support and Operations**
**About Bankwell:**
Bankwell is a commercial bank with more than $2 billion in assets that serves the banking needs of businesses and individuals. At Bankwell, we pride ourselves on our unique ability to bring you high touch, high quality banking with the expertise and dedication of our experienced team of professionals. When it comes to business, our deep industry knowledge, flexibility and innovative treasury and financing services enable us to find the right solutions for our business and commercial clients. Were passionate about giving back and are actively involved with many not-for-profit organizations that help shape and improve the lives of others. Were dedicated to giving our time and talent to support the communities we serve. More about Bankwell can be found at .
**Summary of Position:**
The IT Support Specialist acts as a System Administrator for the Companys systems and applications, provides End User support for PC and Network issues, as well as other administrative duties as assigned. Responsibilities include:
* Providing system administration support to maintain the Companys systems and applications including hardware and software
* Providing general software support to end-users
* Applying diagnostic and troubleshooting skills to research and resolve PC and System issues
* Providing support for the Companys phone systems and multi-purpose office devices.
* Coordinating back-up procedures for all file servers
* Completing daily activity monitoring logs.
* Configuring and installing new PC and phone equipment
* Maximizing use of hardware and software by training users, interpreting instructions and answering questions; preparing reference guides with operating instructions when required
* Participating in various departments IT projects as required
* Maintaining client confidence and protecting operations by keeping information confidential
* Recording and documenting hardware and software changes and revisions
* Performing other related duties as needed.
**Qualifications & Skills:**
* Information Technology and networking exposure or experience
* 2+ years of related experience as LAN administrator
* 2+ years of related experience working with an Active Directory
* Ability to work effectively with a strong will to help others
* Strong attention to detail, and highly organized
* Excellent written and verbal communication skills
* Thrives in a high pressure environment and has the ability to work with tight deadlines
* Perform assigned tasks accurately and on a timely basis with an ability to manage multiple and changing priorities
* Ability to recommend process improvements in the department to enhance efficiency
* Strong sense of integrity and personal ethics
* Flexibility to work beyond scheduled department hours on occasion to help ensure deadlines are being met
* Ability to make use sound judgement in decision making
* Adheres to all applicable Policies and Procedures
* Bachelors degree preferred
*This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees are expected to perform tasks assigned by supervisory personnel, regardless of job titles or routine job duties.*
*Bankwell is committed to a policy of Equal Employment Opportunity and will not discriminate against any applicant or employee on the basis of race, color, religion, sex, sexual orientation, national origin or ancestry, age, physical or mental disability, veteran or military status, marital status, or any other legally recognized protected basis under federal, state or local laws.*
*Applicants with disabilities may be entitled to reasonable accommodation under the terms of Americans with Disabilities Act and certain other state or local laws. Please inform Bankwells Human Resources representative if you need assistance completing any forms or to otherwise participate in the application process.*