Job Details
Desktop Technicians
Desktop Technician
Location: Mossville, Illinois
The main function of a desktop technician is to research, design, develop, and test computer or computer-related equipment for commercial, industrial, military or scientific use. A typical desktop technician is responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.
Job Responsibilities:
Instruct and assign staff to provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process.
Assign the testing and verification of hardware and support peripherals to staff to ensure that they meet specifications and requirements.
Oversee the build, testing, and modification of product prototypes using working models or theoretical models constructed with computer simulation.
Assign staff to analyze user needs and recommend appropriate hardware.
Direct technicians, engineering designers or other technical support personnel as needed.
Confer with engineering staff and consult specifications to evaluate interface between hardware and software and operational and performance requirements of overall system.
Qualifications:
Education & Experience Required:
Technical Skills
(Required)
(Desired)
Soft Skills
(Required)
- Minimum of associate degree
- Bachelor's degree preferred
- 8-10 years customer service related experience required.
- Extended experience ( 8+ years) with Windows PC imaging, software installation/ troubleshooting and hardware upgrades.
- Ubuntu PC imaging, software installation/ troubleshooting and hardware upgrades **
- Communicate clearly.
- Provide updates to business partners.
- Heavy attention to detail.
- Time management/ prioritization