Job Details
IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.
Responsibilities
The Site Operations Manager manages interactions with the Lottery, internal IGT staff and vendors to ensure the Lottery's requirements are met, the systems are continually up, and the department is meeting the highest level of operational efficiency.
Principle Duties and Responsibilities:
Directs and manages the activities of the Site Operations team by delegating tasks and supervising workflow.
Ensures the operation for systems and services proceed in a continuous and trouble-free manner collaborating with stakeholders to troubleshoot, diagnose, and resolve requests or problems as needed.
Ensures Service Level Agreements (SLAs) are met by tracking key performance indicators (KPIs) and trends to identify potential problem areas and implement corrective actions before problems occur.
Demonstrates and role models a steadfast commitment to meeting and exceeding customers' expectations while also achieving the goal of reducing risks and costs of providing services.
Works to build an effective partnership with the customer daily by listening to requests, asking the appropriate questions, and guiding the IGT organization on priorities to in order to meet, or exceed the customers' expectations.
Provides guidance in planning and implementing modifications (RFCs) to systems and servers, including security, access, and documentation.
Provides technical assistance in identifying, evaluating, and developing operational best practices and procedures as they relate to the servers, systems and applications that are delivered.
Performs audit procedures for SOC I and SOC II audits, including identifying and defining issues, developing criteria, reviewing, and analyzing evidence, and documenting processes and procedures.
On call Responsibilities:
24x7x365 on call requirement to work through production incidents and requests during business hours, weekends, or nights.
Qualifications
Bachelor's degree or equivalent experience of 10 years of work experience within a datacenter operations environment operating and/or managing production systems for a customer(s).
Previous management experience within datacenters is required.
Working knowledge of IP Protocol, LAN/WAN topology (frame, DSL, Cellular), intermediate knowledge of associated monitoring and troubleshooting tools, Data Center network equipment (firewalls, switches, routers, etc.).
Working knowledge of IBM middleware applications (JBOSS, WebSphere, etc.).
Advanced ability to navigate through Unix/Linux and execute commands.
Basic knowledge of Windows and LINUX configurations and functions. Basic knowledge of DB2, MySQL and SQL databases.
Keys to Success
Building collaborative relationships
Decision making
Drive results
Foster innovation
Personal energy
Self-leadership
#LI-JM1
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $127,600 - $189,000. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.