Job Details
** Reservations Agent**
Competitive & Benefits
CP Stratford upon Avon, Stratford upon Avon CV37 6YR
Valor Hospitality is a trusted, multiple award winning, and full service, international hospitality company operating in the US, UK, Europe, Africa, Asia and the Middle East. We are reimagining hospitality internationally, creating great ROI, driving commerciality with creativity and innovation. Recognised by owners, investors and developers as an innovative and trusted partner to drive revenue and increase profits.
Here in the UK we operate 34 properties across the brands of Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo and AC by Marriott Hotels, in various locations throughout the UK. The Company continues to have ambitious development and growth plans.
Our mission is to go beyond hospitality by creating memorable experiences and lasting connections with our guests.
Its our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people.
Our culture runs on passion, enthusiasm and fun we love what we do!
We set the bar high and we are relentless in our pursuit to re-define hospitality.
**Benefits Package**
* Award winning employer
* Competitive Salary
* Worldwide team member benefit programme
* 50% F&B Discount at any UK Valor hotel
* Team member of the month incentive
* Free meals on duty and uniforms provided
* Many Team member celebration events throughout the year
* Incremental holiday allowance based on service
* Apprenticeships available
* Healthcare options
* Pension options
* Complimentary car parking
* Complimentary Leisure club membership
* Stratford upon Avon B.I.D card giving local discounts
* Discounted rates at hotel hairdressers
* Annual complimentary boat trip
**You**
Youll never falter on striving for exceptional quality and standards. Youll understand the importance of your role in relation to the happiness of our guests and their lasting memory of our hotel.
Youll be methodical and have high expectations of yourself and others. Youll demonstrate your passion by taking pride in your work, delivering on your promises and doing the simple things brilliantly.
**The Role**
As Reservations Agent youll be on the front line, delivering on our mission!
Youll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.
* Top quality customer service
* Working as part of a great team
* Take enquiries and bookings via telephone and online bookings
* Converting enquiries into sales
* Processing, amending and updating bookings as required
* Maximising revenue through upselling
* Administration and Technology savvy
* Available to work when the team and customer needs you most
Valor Hospitality Europe has established itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.
Please visit to learn more about our existing hotels, other exciting job opportunities and our company.