Job Description: The Contractor shall perform services including, but not limited to: i. Serve as initial point of contact for the Agency by welcoming and greeting visitors in a professional manner by phone and upon arrival to the FRTIB ii. Grants access into FRTIB reception area for approved visitors, deliveries and FRTIB employees to the agency iii. Provide general administrative and clerical support to include data entry iv. Maintains a safe, clean and clutter-free reception and desk area v. Monitor and maintain office equipment vi. Receive and sort mail vii. Validates parking tickets as directed viii. Maintains security by following and enforcing the Agency's and building property managers security procedures ix. Screens all phone calls for the Executive Director and Deputy Executive Director and takes accurate and complete messages and directs high priority calls to other staff members as needed x. Announces calls to staff member before forwarding or sending call to voicemail xi. Responds to all telephone inquiries and requests timely xii. Ensure all visitors sign the Agency visitors' log accurately xiii. Update and maintain Office and employee directories xiv. Provides callers with FRTIB information such as company address, directions to the company location, company fax numbers, company website and other related information xv. Contributes to the FRTIB team effort by accomplishing Agency goals and objectives as defined in the Strategic Plan xvi. Assist when required in scheduling and set-up of training room facilities xvii. Ensure the lights and computer equipment are turned off in the Board Conference Room at the end of each day xviii. Receives and maintains daily log of the tracking and distribution of incoming and outgoing packages/mail using messenger/courier services, such as FedEx, UPS and US Government Client mailing systems xix. Provides support and initiation of incoming and outgoing mail package processes pertaining to courier services, FedEx, UPS, and US Government Client Express shipping and delivery systems xx. Maintains and updates agency office space software of incoming and outgoing employees within 2 business days of notice xxi. Submission of service requests via property managers service portal for maintenance and/or repairs, to include but are not limited to broken microwaves refrigerators stopped sinks, broken/damaged furniture, stains, or other damaged items related to facilities xxii. Submission of visitor requests from agency via property managers service portal xxiii. Maintains confidentiality of all data concerning sensitive, personal or private information made available during the execution of his or her duties (Contractor may not remove any information from the Agency) xxiv. Maintain various administrative files, including visitor log, Certificate of Insurance (COI), and expiration of COI's xxv. Notifies Facility Specialist or appropriate staff of property manager rejection of Certificate of Insurance (COI) from perspective vendors within 1 hour of notice xxvi. Notifies Facility Specialist or appropriate staff 15 days prior to expiration of COI for action xxvii. Perform PIV card registration, activation, printing and PIN reset services as required. Work Hours Work will be performed Monday through Friday, except for Federal Holidays during an eight-hour principal period of maintenance (PPM) between 7:00AM until 5:00PM
Abacus Service Corporation
06/01/2024
Washington,DC