Job Details
ID: 106163 **Customer Service Representative, France & Benelux**
Customer Service Full Time EMEA - Europe - Belgium - Monceau * The CSR is the central point of contact between external Customers and Amcor Flexibles EMEA organisation. Our Customers recognize this role as the Face of Amcor.
* Can work independently and as part of a bigger team and requires little supervision. However, they are confident in asking for support when required.
* Manage customer demand from initial order placement through to delivery, utilizing all resources to manage customer orders.
* Continuously strive to improve customer relations with prompt, efficient service, using own initiative to resolve complex problems when they arise.
* Proactively looks for better ways of working in order to ensure we provide the best service possible to our customers.
* Works closely with the following functional areas to monitor customer requirements throughout the order fulfilment process, advising Customers and Sales of any significant delays and helping to provide alternatives to ensure customer expectations are fulfilled: Sales, Marketing, Financial Services, Logistics, Quality, R&D, Supply Chain and Operations.
* Schedule deliveries to customers and ensure delivery dates are met. Coordinate the expediting of rush shipments and monitor their progress to delivery.
* Works with customer forecasts and previous sales history to maintain sufficient levels of stock for key customers. Works closely with colleagues in production to manage any potential shortages or delays.
* Proactively manage customer finished goods levels and aged inventory.
* Manage customer complaints.
* Consistent focus on gaining knowledge through use of best practices and standard procedures.
* Other duties as assigned.
* Build customer loyalty through positive customer engagement and service excellence.
* Maintain customer service processes, standards and key deliverables to support the customer-centric organization.
* Partner with all functional areas within the organization to ensure a world class customer experience.
* Consistently deliver a high degree of accuracy.
**Specific Skills and Abilities** * Communication Excellence
* Customer Orientation
* Building Collaborative Relationships
* Initiative
* Results Orientation
* Demonstrates flexibility and willingness to learn new tasks as required