Job Details
**Field Support Specialist**
at Pampered Chef Home Office - Addison, IL **Purpose of the Role:**
At Pampered Chef, our work in Field Support is focused on enriching lives by empowering consultants to reach their full potential through outstanding support, establishing strong connections that drive performance. Through teamwork and collaboration, we maintain efficient global back-office work processes that support the consultant business and company initiatives.
**Key Responsibilities:**
* Primary point of contact for global sales field in all areas of policy, career plan, consultant/director agreement, career plan, status, consultant sales/recruiting promotions, incentive trip and excellence awards rules.
* Develop and exhibit a high-level of expertise in consultant business tools and back-office business processes.
* Respond to consultants day to day needs by providing advice, support, clarification, and solutions through phone and email and service requests (work tickets).
* Monitor fraudulent behavior, and online sales, consultant behavior complaints, social media, policy, and agreement violations and effectively communicate resolution.
* Participate in international pre/post launch user acceptance testing (UAT), commission/career plan auditing, report auditing, and sales audits, by request.
* Collaborate with a variety of areas throughout the company as subject matter expert supporting various projects and initiatives.
**Competencies for Success:**
* Communicates Effectively
* Decision Quality
* Courage
* Optimize Work
**Measures of Success:**
* Consultant feedback through inbound call survey scores
* Consistently effective communication skills displayed on monitored calls
* Collaborative support of international market growth through testing
* Understanding and support of consultant business and back-office work processes
**Education & Experience:**
* Minimum high school diploma; college degree or currently pursuing a plus
* 4+ years working in a fast-paced, high-volume call center setting with 1+ year as team leader a plus
* Strong communication skills, both oral and written
* Strong analytical, research and auditing skills.
* PC skills with proficiency in Word, Excel, and PowerPoint
* Exhibit professionalism in approach to critical conversations with independent field leaders.
**About Pampered Chef:**Established in 1980 by Doris Christopher, Pampered Chef is a global marketing enterprise and a proud Berkshire Hathaway company since 2002. We develop a multi-purpose, high-quality and unique kitchen product line that includes time-saving kitchen tools, cookware, cutlery, stoneware, and pantry products serving millions of customers around the world. We support a large network of independent consultants with their direct sales efforts in addition to our corporate ecommerce business.
We celebrate the power that mealtimes have to become something more: a way to transform relationships, share stories, create traditions, and build happier and richer lives. But, with todays expectations, we know finding the mealtime win can be difficult. Were here to help bridge that gap between the ideal mealtime and the realities of today. We do this through our distinctive, high-quality kitchen tools, parties that show you how to make delicious, timesaving recipes, and the opportunity to join our supportive international community of more than 50,000 consultants.
Pampered Chef is committed to providing a workplace where coworkers can do their best work, whether at home or in our Addison office location. This role will have the opportunity to work collaboratively, both in our Addison office and virtually, with leaders, and cross-functional partners to measure, test, learn, and improve our customers mealtime journey.
Location (City) *
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**Our Collection of Personal Information**
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