Job Details
Role: Service Desk Technician
Company: to be released via phone call
Duration: 6 month contract to hire
Location: Scottsdale, AZ - onsite 5x per week - sometimes remote on Mondays
Pay Rate: 20-25/hr
Required Skills & Experience
- An Associate's degree or equivalent experience.
- A minimum of three years of experience in customer service or administrative support including experience with phone, chat, email and ticketing systems
- You have advanced understanding of server structures and Active Directory -- IAM, Adding/Deleting Accounts, Group Policy, Windows Servers, etc.
- You have advanced understanding of network software, hardware, and services
- Experience with SCCM and InTune
Job Description
Insight Global is seeking a Service Desk Technician for a client in Scottsdale, AZ. The IT Service Desk Technician is responsible for providing multiple-level technical/customer service and support to company end-users and desktop-related applications, computers, accessories, and peripherals. This person will assist with desktop system builds (Windows and macOS), application packaging, and deployment using established endpoint management tools. Additional support responsibilities will include endpoints, specific servers, applications, network printers, desk phones, and basic network connectivity. This person will participate in on-call duties and route, create and assign incident/service request tickets to appropriate IT, support groups. Install and troubleshoot desktop-related applications and evaluate new application/hardware requests. Work with team members and IT support personnel to diagnose and resolve problems and participate in projects and initiatives. Identify desktop and system performance issues and create and maintain documentation--knowledge of commonly used IT concepts, practices, and procedures within a particular field.
What you'll do
- You will support end-users with applications, computers, desk phones, printers, and primary network-related issues following established policies, processes, and procedures.
- You will install workstations, laptops, printers, and other desktop-related equipment as directed by service request tickets, tracking, and systems monitoring.
- You will be responsible for tracking, management, intake, and disposal of the company's IT assets.
- You will regularly review Service Desk processes for efficiency optimization while maintaining up-to-date documentation and following industry standard best practices.
- You will monitor ticketing queues and route/assign incidents and requests as needed.
- You will handle Identity and Access Management, provisioning, maintenance, and disabling user accounts and profiles.
- You will implement and support endpoint deployment and management tools such as SCCM, InTune.