Job Details
Plano Town Center (31064), United States of America, Plano, Texas
Senior Manager, Project Management
At Capital One, we re building a leading information-based technology company. We think big and do big things. We were the first company to develop and offer mass customization and personalization of credit card products, and we have been innovating relentlessly ever since. Today we are a high-tech company, a scientific laboratory, and a nationally recognized brand all in one. Our innovations impact tens of millions of consumers but we have the passion and heart of a small startup. We intend to disrupt the technology market with the software tools that we built to power our own successful digital transformation.
About the team
The Garage is an Innovation Hub within the Capital One Financial Services division with a vision to inspire innovation and transform customer experiences. One of our main focuses is delivering iconic products built using a wide range of cutting edge software technologies, AI/ML, analytical solutions, and delivering disruptive scalable technology solutions.
As a member of the Capital One Garage Command Center team, you will apply your analytical, risk management, and program & process management skills. You will collaborate with many cross functional teams including Sales, Product, Tech, Cyber and Risk teams, and partner with stakeholders across the organization on initiatives to (a) help drive transformation and change necessary to achieve the well managed objectives and create efficiency across the organization.
This position is looking for a highly motivated professional with excellent information technology (IT) system (a) project management & risk management, (b) internal control, (c) audit, (d) process improvement, and (e) change management skills. This individual would be able to design, implement, and effectively operate innovative solutions, processes, and technology to identify, assess, and appropriately respond-to-mitigate actual or potential tech, cyber, or process risks to the enterprise.
We are seeking dedicated, disciplined, process professionals who excel in effectively communicating and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of processes and projects.
What you ll do:
Leading moderate to large complex projects and programs by providing strategic direction to projects, peers, and direct reports
Designing, developing, and managing project plans in a complex dynamic environment, revising needs to meet changing requirements
Ensuring projects are being documented appropriately to mitigate risk and to be delivered on time.
Leveraging problem solving and influencing skills to ensure project plans deliver on intent
Interact with business counterparts and other Tech colleagues to ensure appropriate coverage of shared controls and/or shared processes
Proactively engage team members and project leads to ensure system changes or enhancements consider controls and standards during design and through implementation
Review and verify governance documents and procedures for accuracy and effectiveness
Design and produce metrics used to measure efficiency and effectiveness
Create and disseminate reports and metrics related to the risk environment to key stakeholders
Analyze, identify and correct data issues with systems used or owned by a department
Provide subject matter expertise on processes when representing the department in projects and other meetings
Coordinate audit activities by operating as an intermediary between auditors and auditees and provide consultation to technology associates and leaders on audit matters
Identify opportunities and work with business stakeholders and partners to embed risk management practices into our daily operations and business processes across the organization
Use analytical skills to conduct Risk Process Assessment and Improvement, Data Process Design & Process Excellence
Lead designing, implementing, and operating an effective Continuous Process Improvement and Change Management program to advance process effectiveness
Who you are:
Self-starter who knows when to work independently and collectively to meet task deadlines and specifications
Keen ability to navigate white space or ambiguous situations
Collaborative team player attitude with an ability to positively shape and influence effective organizational outcomes
Eager to periodically participate in other special projects for the team
Savvy with providing consultation about the design, implementation, and operating effectiveness of IT and business application control activities
Passionate about organizational design, development, and effectiveness
Appreciative of organizational science and theoretical frameworks that prescribe how to achieve optimal organizational results
Basic Qualifications:
Preferred Qualifications:
3+ years experience with Technology or Cyber Risk Management
3+ years experience with the regulatory framework governing the financial services industry
Strong communication and collaboration skills
Strong problem solving and influencing skills
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City s Fair Chance Act; Philadelphia s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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