Job Details
**Registered Customer Experience Representative, Nights and Weekends**
at Robinhood Charlotte, NC, or Denver, CO, or Lake Mary, FL, or Tempe, AZ, or Westlake, TX Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the competitive products and company culture we continue to build and have been recognized as:
* Glassdoor Best Places to Work 2020
* TIME100 Most Influential Companies 2021
* Fortune Best Workplaces in Financial Services & Insurance 2021 and Fortune Best Workplaces for Millennials 2021
****Were growing and looking for...****
We continue to hire Robinhoodies at a rapid pace to drive this journey, and with that growth comes required change. Were seeking culture builders and curious problem solvers looking to co-author the next chapters of our story. Were in build mode, majorly expanding our team while also growing up as a company. Joining now means helping shape our structures and systems, then taking part as we launch into our bold future.
Check out life at Robinhood on
****About the role:****
As a member of this specialized overnight team, youll be the companys voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued.
You will be empowered to help our customers with some of their most complex issues. This work will focus on equities trading, basic margin, and basic options issues, and deescalating advanced options trading-related issues. Your job is not only to work on the issues they encounter, but to help us learn as a company from each interaction, so that we can make our customers experience using our products as seamless as possible.
Learn more about how Robinhood can accelerate your career in financial services. Mitch Atkinson, Robinhoods Customer Experience Site Director in Denver, on why he made the switch to Robinhood.
****Your day-to-day will involve:****
* Delivering an outstanding customer experience for customers through email, chat, and phone channels during the overnight hours
* Driving continuous improvement to delight customers by acting as the voice of the customer by identifying and communicating customer difficulties and opportunities to our product and engineering teams
* Grow your financial services expertise as you develop deep subject mastery of complex financial concepts like equities trading, margin, and options trading
* Ability to quickly defuse customer anxiety through exceptional customer service skills
* Ability to work alternate shifts such as overnight and/or weekend day shifts
****About you:****
* FINRA Series 7 and 63 Licenses
* 2+ years experience in a support/service role for a financial services company
* Ability to provide exceptional live service, both in-office and remote
* Familiarity with financial services and the stock market
* Experience handling and resolving Options related inquiries
* Ability to think critically and apply logical problem-solving skills to isolate and resolve issues
* Strong written and verbal communication skills
* Attention to detail and strong analytical skills
* Must be able to act independently and be self-motivated
* The ability to quickly defuse customer anxiety through exceptional customer service skills
* The ability to work outside of normal business hours while providing premier service to our customers around the clock
Were looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If youre ready to give 100% in helping us achieve our missionwed love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and aim to change the world, not just those who simply check off all the boxes.
Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit rbnhd.co/applicant-privacy.
Robinhood's benefits include generous time off, 401(k) participation with employer match, comprehensive health coverage, a health savings account (HSA), wellness benefits, backup childcare and education stipends (all benefits are subject to applicable taxes and based on eligibility).
**Equal Employment Opportunity Information** At Robinhood, we care deeply about diverse representation in our workforce as it supports our mission to democratize finance for all. In support of this goal, we encourage applicants to voluntarily identify demographic information. This information helps us to continue building a more inclusive workplace and to ensure effective recruiting programs that are inclusive of individuals across all backgrounds.
Self-identifying is completely voluntary and if you choose not to provide any information, please select the I don't wish to answer option under that question. Whatever your decision, it will not be considered in the hiring process or thereafter. Individuals seeking employment at Robinhood are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity record keeping, reporting, and other legal requirements. Any information that you do provide will be recorded and maintained in a confidential file. For more information on EEOC definitions, please reference this .
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