Job Details
** Customer Service Representative**
**Job Category****:** Customer Service **Requisition Number****:** CUSTO001422 Showing 1 location **Job Details**
**Description**
**Responsibilities Include:**
* Adapting, learning and delivering the best customer service our industry can give.
* Sell and promote company products and services
* Research customer complaints, processing payments and billing adjustment
* Achieve sales goals by soliciting new and or up sell services
* Follow up on and close sales leads
* Resolve customer account issues
* Perform other duties as may be requested by supervisor
* Performs service order provisioning through multiple user interfaces of the following types
* Maintain an appropriate and professional image of the company through appearance, demeanor, and interactions with customers
* Follow all safety rules and comply with company policies and specifications
* Speak and understand English language proficiently
**You will need to have:**
* High school degree or GED equivalent is required.
* Post-high school education preferred.
* Willing to participate in NCTI certification/development courses
* 3 years of CATV or other relevant technical/electronic experience
* Ability to prioritize and organize effectively
* Ability to use personal computer and software applications (i.e. word processing, spreadsheet, billing system)
* Knowledge of basic mathematics
* Knowledge of common phone etiquette and de-escalation techniques
* Able to communicate clearly, educate customers and promote/sell company services
* Able to work independently and plan accordingly to complete daily assignments
* Must be flexible and able to handle multiple tasks concurrently
**Even Better If You Have:**
* Knowledge of video, broadband, and phone products and services
* Ability to utilize problem solving techniques with high end broad band equipment
**Qualifications**
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**Education**
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**Licenses & Certifications**